then, there have been multiple attacks on anti-corruption activists, CICIG officials, and
opposition figures in general.
Currier & Mackey (2018) suggested that a portion of the pro-government propaganda during
Morales’ administration originated from within the government itself. This allegation was
reinforced by the link established between a Twitter account under the pseudonym DictaLord
and Marvin Palacios Castillo, who was closely connected with the political elite in Guatemala
and had two contracts “related to social media monitoring” (Currier & Mackey, 2018). It has
also been alleged that Elsie Sierra, news director at Channel 13, recruited people to work at net
centres and connected them with the Secretary of Communication to the Presidency to manage
pro-Morales social media accounts (Nómada, 2018).
Additionally, Currier & Mackey (2018) highlight the involvement of business elites, comprised
of former military figures, who invest in these campaigns. In line with this, the CICIG report
(«Informe», 2019) specified that the primary clients of these net centres are public servants,
politicians, and members of the business community. However, no individual names were
specified and, in spite of the state-aligned campaigns, the connections to the government are
not clearly established.
Although most journalists state that the level of activity of net centres have decreased since the
2019 general elections, “the infrastructure to attack journalists is still there” (Committee to
Protect Journalists, 2020).
Table 1: Organizational
Guatemala
Initial Government
Report Agencies
2016
Evidence found
Form and Prevalence of Social Media Manipulation in
Politicians & Private
Civil
Society Citizens &
Parties
Contractors
Organizations Influencers
Evidence
Evidence found
Evidence
found
found
Source: Authors’ evaluations based on data collected. Blank spaces indicate no evidence was found.
Strategies, Tools, and Techniques
The report by the CICIG («Informe», 2019) provided evidence of the existence of individuals
or companies that work to discredit, attack and disseminate disinformation, especially against
anti-corruption activists, via social media, including such platforms as Facebook, Twitter, and
the messaging app WhatsApp. Additionally, social media accounts and email accounts have
been hacked or “communications intercepted” (Committee to Protect Journalists, 2020).
Net centres make use of fake accounts to amplify pro-government messages and attacks on
opposition. Moreover, opponents are not only subject to account hacking, online stalking, and
image manipulation, but also direct intimidation and threats (Abbas et al., 2019). Forms of
online harassment include the dissemination of memes and the labelling of targets as terrorists,
leftists, foreign invaders, and more, reinforcing the polarized rhetoric of the civil war period.
The 2019 Annual Report of the Office of the Special Rapporteur for Freedom of Expression at
the Inter-American Commission on Human Rights made special reference to the concerns that
journalists were being targeted often with vocabulary associated with war, such as “enemies of
the country” and “guerrilla”, as well as other militarized terminology (IACHR, 2020).
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