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Communication, Information and Knowledge Needs of Urban Poor Micro-Entrepreneurs in Myanmar: A qualitative study

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Abstract: This report presents the findings of the qualitative research project titled “Communication, Information and Knowledge Needs of Urban Poor Micro-entrepreneurs in Myanmar”. The purpose of the project was to utilize ethnographic research tools to understand mobile phone user behavior of urban poor micro-entrepreneurs (hereafter MEs) in Myanmar. The study focussed particularly on the business-related use of mobile phones and other communication channels. We tried to identify opportunities for telecom service providers to aid MEs in enhancing their livelihoods.