are raised by affected stakeholders, as recommended in MCRB’s Pwint Thit Sa/TiME project. − Proactively report on the requests received from the Myanmar Government (at all levels) for lawful interception, communications data, content removal and website blocking, and requests for network shutdowns, in order to stimulate further transparency around what the Government is asking companies to do and how companies are responding. − Make it easier for Myanmar users to communicate with the company by providing services in local languages and offering services that come preloaded with Myanmar fonts. − Focus on simply and clearly communicating risks to users (such as through graphic icons), including terms of service, privacy policy etc. 2. Incorporate the thematic risks and recommendations presented throughout this SWIA into company operations and interactions. The Recommendations in this section reflect a set of cross-cutting and overarching actions to ensure responsible business conduct in Myanmar’s ICT sector. In addition, each of the ten sections in Chapter 4 include specific thematic recommendations that provide more detailed considerations that companies should consider in their on-going human rights due diligence, operations and actions. Key Points for Implementation See the specific recommendations from Chapter 4:  Chapter 4.1: Freedom of Expression & Opinion Recommendations for ICT Companies  Chapter 4.2: Hate Speech Recommendations for ICT Companies  Chapter 4.3: Privacy Recommendations for ICT Companies  Chapter 4.4: Surveillance Recommendations for ICT Companies  Chapter 4.5: Cyber-Security Recommendations for ICT Companies  Chapter 4.6: Labour Recommendations for ICT Companies  Chapter 4.7: Land Recommendations for ICT Companies  Chapter 4.8: Groups at Risk Recommendations for ICT Companies  Chapter 4.9: Stakeholder Engagement & Grievance Mechanisms Recommendations for ICT Companies  Chapter 4.10: Conflict & Security Recommendations for ICT Companies 3. Engage with potentially affected stakeholders, particularly workers, communities, customers and users, to build trust and demonstrate transparency and accountability. Engagement cuts across many recommendations concerning improved human rights practices by companies, and is integral to their success. Sincere, on-going two-way engagement with workers, workers’ representatives, users and communities is one of the most valuable things a company can do to prevent and mitigate risk, particularly in the Myanmar context where there has historically been a lack of trust of companies by communities and others. RECOMMENDATIONS TO ICT COMPANIES 25 Recs