frameworks, and the need for legal action. ④ Where necessary, the organization shall provide public notice of the incident in an appropriate manner. Such notice may include the nature and cause of the issue, the affected parties, the organization’s response measures, and steps taken to prevent recurrence. ⑤ Where necessary, the organization shall issue an apology to affected parties in an appropriate manner. The apology may include an explanation of the issue and its causes, the organization’s response measures, remedies or compensation for harm, and measures to prevent recurrence. ⑥ Measures to prevent recurrence shall be established and, where appropriate, reflected in this policy. ⑦ The AI Officer shall document all information and processes related to the incident. As stated in the first principle of this policy, the organization bears full responsibility for any outcomes resulting from the use of generative AI. When problems arise, the organization’s credibility may be damaged and harm to affected individuals may occur; failure to respond appropriately in such situations can further erode trust in the organization. Without predefined procedures for responding to issues related to generative AI, there is a risk that the organization may respond in a confused or ad hoc manner when problems occur. In principle, procedures for responding to problems arising from the use of generative AI are not fundamentally different from those for addressing issues caused by other factors. When a problem occurs, it should be reported to the responsible person, and fact- Generative AI Guide for Civil Society