admitted to sharing false news via social media or WhatsApp, even though they thought that
the information was untrue (CIEP, 2019).
Another group of civil society actors that has frequently and deliberately spread false
information to manipulate public opinion online is a group of xenophobic activists, with a
network of six to eight different Facebook pages16 that publish similar information, roughly at
the same time.17 In August 2018, following an influx of Nicaraguan migrants, the group placed
a series of untrue claims related to Nicaraguan immigrants on their social media sites within
the same week (Artavia, 2018).18 The images and messages also circulated via WhatsApp,
triggering a violent anti-immigration manifestation at the Merced Park, a traditional meeting
point of Nicaraguans in the Center of San José. Of the 400 protestors, 44 were arrested (Artavia
and Solis, 2018 and Tico Times, 2018). This unprecedented aggression against Nicaraguans in
Costa Rica led to a national televised presidential address calling for calm as well as a special
session in parliament during which the executive explained how it was managing the situation
with the Nicaraguan refugees. A legislative advisor to PRN deputy Carmen Chan subsequently
used the incident to share videos and xenophobic audios of the manifestation on the legislator’s
Facebook page “Costa Rica Unida” (“United Costa Rica”) and critique the government’s
immigration policy (Alfaro, 2018). Another politician exploited the incident to advocate for
the withdrawal of the policy of extending Costa Rican citizenship to children born in Costa
Rica to Nicaraguan parents.
Since the Merced Park incident, the number of both xenophobic and homophobic Facebook
accounts have grown further in Costa Rica, with around 165,000 followers combined (Robles,
2019 and Loaiza, 2019).
Private Contractors
Political parties in Costa Rica have not only worked with polling agencies, but also with private
firms whose services include developing trolls. Some of the known cases involve “Soluciones
Digitales” and “OW Marketing Agency”. The head of OW Marketing, Iván Barrantes, was
President Guillermo Solis’ digital campaign advisor when the PAC was elected to form
government for the first time in 2014. He was paid around USD 190,000 (CRC 111 million)
for his services19 before continuing to work ad honorem for President Solis while maintaining
his private clients. This caused an outcry and he resigned his post as special presidential advisor.
Since then Barrantes has worked for various other parties in Guatemala and Costa Rica
(including the PLN, ML and PRN) during national and municipal elections. A firm believer in
“political marketing” (Murillo, 2015), his most recent emphasis seems to be opposition work.20
In sum, various political parties, trade unions and other civil society organizations as well as
private actors have been implicated in spreading disinformation deliberately during and after
elections following an anti-establishment populist discourse or homophobic and xenophobic
lines. The growth of the religious right, represented by the PRN and its spin off NR as well as
Juan Diego Castro, have visibly contributed to this phenomenon and to an ever more toxic
public discourse.21 Since 2014, private digital marketing companies or strategists have been
hired during elections to “develop stories” and “place ideas” (Chinchilla Cerdas, 2018a). Table
1 summarizes the organizational form and prevalence of social media manipulation in Costa
Rica.
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