According to a report by the Crisis Group there is a coordinated effort to manipulate the online
debate about the domestic political agenda, which has manifested in the opposing hashtags
#BukeleDictador and #QueBonitaDictadura (Dictator Bukele and What a Lovely Dictatorship,
respectively). The hashtag #BukeleDictador was first published in February 2020 when the
government ordered the entrance of military troops to the building of the Legislative Assembly
and it was also used to criticize his management of COVID-19 response. Contrastingly,
#QueBonitaDictadura was used for supporters of Bukele and against critics by the press.
Analysis of posts related to both hashtags between 27 April and 9 May 2020 show signs of the
use of fake accounts created recently and automation. Also, between 4.4 and 5.6 percent of
posts were originated from accounts that were deactivated later in May. (Esberg, 2020).
Apart from fake accounts, political elites play a significant role in amplifying content. Whilst
they account for less than 1.5% of posts, their influence is disproportionate. Crisis Group report
also shows that “Deputy Alexandra Ramírez, whom the government alleges coordinated the
FMLN troll centre”, boosted the hashtag #BukeleDictador and that Porfirio Chica was the
person who first published #QueBonitaDictadura (Esberg, 2020).
The government has also made use of trolls. Nelson Rauda, journalist at media outlet El Faro,
was widely criticized after an intervention during a press conference. Some content was first
published at pro-Bukele website La Britany and then disseminated by public servants and the
president himself, including death threats (Cascante, 2020). Two Twitter fake accounts were
created to target the journalist and his family (Pozzebon, 2020)
Finally, it is worth noting that during the Coronavirus pandemic, Bukele posted tweets with
misleading information. For instance, he stated that the Italian health system had collapsed and
that a specific flight from Mexico to San Salvador was carrying twelve confirmed cases of
Covid-19. However, the Italian embassy in El Salvador and Mexico’s Foreign Minister,
respectively, denied the information (Meléndez, 2020).
Table 2: Observed Strategies, Tools and Techniques of Social Media Manipulation in El
Salvador
Content and Communication Platforms
Account Types Messaging and Valence
Bots and human
Real and Fake
Support, Attacks on
opposition, Driving
polaritzation, Trolling
Strategies
Trolls, Amplifying content
Twitter, Facebook
Source: Authors’ evaluations based on data collected. Blank spaces indicate no evidence was found.
Organizational Capacity and Resources
There are no details about how cyber troops in El Salvador are organized nor the resources
allocated for their activities.
Table 3: Cyber Troop Capacity in El Salvador
Team Size
Resources
Spent Activity Levels
(USD)
Coordination
Capacity
Measure
Temporary
Decentralised
Low
Source: Authors’ evaluations based on data collected. Blank spaces indicate no evidence was found.
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