governmental stakeholders), or product interface development (with the technology industry) — which take
place primarily in Silicon Valley, Geneva, Brussels and New York. Engaging with prevention work challenges
the traditional reach of humanitarian, development and peacebuilding organizations and calls for
engagement with relatively new stakeholders, not least of all the technology industry. That said, there
remains value in peacebuilding organizations continuing to implement traditional activities with established
partners, including advocacy, awareness raising and training, and conflict mitigation and social cohesion
activities.
Effective response requires integration,
bridging domains and working at local and
global levels. The problems of weaponized social
media stem partly from the disconnect between
how the value of technology platforms was
originally conceived in the West, and how their
functions actually manifest in the spectrum of
global contexts. The architects of these platforms,
or the personalization algorithms by which they
were monetized, never intended adverse
outcomes, yet they are susceptible to hijacking for
nefarious ends. Responses to weaponized social
Iraq | Nigel Downes for Mercy Corps
media need to mirror these transnational and localto-global relationships. There is value in a “brokerage” role between the NGO/civil society and private
sectors to bridge the gap between detection and assessment (a specialty of the private sector) and
resilience building and mitigation work (strengths of NGOs and civil society). There is also a need for
bridging knowledge gaps across geographies. For example, organizations like Mercy Corps often have a
longstanding presence, deep contextual knowledge and relationships in places where weaponized social
media is causing problems, whereas technologies and relevant policies are developed in relatively insular
and mostly Western locations (e.g., Silicon Valley). Influential stakeholders — technology companies chief
among them — are often unaware of the extent of the harm they are creating. Given the slow pace of
government in the immediate and dynamic evolution of these problems, humanitarian, development and
peacebuilding organizations can play important roles in filling the knowledge gaps in private companies and
encouraging more accountability and responsiveness to weaponization threats.
Implications for humanitarian, development and peacebuilding
organizations
Weaponized social media has a range of implications that might drive organizations to develop
programmatic responses.
Impact on communities at risk of or experiencing crisis
Weaponization phenomena directly or indirectly impact the populations that humanitarian, development and
peacebuilding organizations serve, by causing harm in a variety of forms, including:
Physical: when an individual or group is targeted by violent action
Psychological: when an individual or group is harassed, intimidated or exploited
Social: when an individual or group is ostracized or defamed by their community
MERCY CORPS
The Weaponization of Social Media: How social media can spark violence and what can be done about it
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