5/22/22, 6:58 PM Zuckerberg Was Called Out Over Myanmar Violence. Here’s His Apology. - The New York Times Dear Mark, Thank you for responding to our letter from your personal email account. It means a lot. We also appreciate your reiteration of the steps Facebook has taken and intends to take to improve your performance in Myanmar. This doesn’t change our core belief that your proposed improvements are nowhere near enough to ensure that Myanmar users are provided with the same standards of care as users in the U.S. or Europe. When things go wrong in Myanmar, the consequences can be really serious — potentially disastrous. You have yourself publicly acknowledged the risk of the platform being abused towards real harm. Like many discussions we have had with your policy team previously, your email focuses on inputs. We care about performance, progress and positive outcomes. In the spirit of transparency, we would greatly appreciate if you could provide us with the following indicators, starting with the month of March 2018: ■ How many reports of abuse have you received? ■ What % of reported abuses did your team ultimately remove due to violations of the community standards? ■ How many accounts were behind flagging the reports received? ■ What was the average time it took for your review team to provide a final response to users of the reports they have raised? What % of the reports received took more than 48 hours to receive a review? ■ Do you have a target for review times? Data from our own monitoring suggests that you might have an internal standard for review — with most reported posts being reviewed shortly after the 48 hrs mark. Is this accurate? ■ How many fake accounts did you identify and remove? ■ How many accounts did you subject to a temporary ban? How many did you ban from the platform? Improved performance comes with investments and we would also like to ask for more clarifications around these. Most importantly, we would like to know: ■ How many Myanmar speaking reviewers did you have, in total, as of March 2018? How many do you expect to have by the end of the year? We are specifically interested in reviewers working on the Facebook service and looking for full-time equivalents figure. ■ What mechanisms do you have in place for stopping repeat offenders in Myanmar? We know for a fact that fake accounts remain a key issue and that individuals who were found to violate the community standards on a number of occasions continue to have a presence on the platform. ■ What steps have you taken to date to address the duplicate posts issue we raised in the briefing we provided your team in December 2017? We’re enclosing our December briefing for your reference, as it further elaborates on the challenges we have been trying to work through with Facebook. A version of this article appears in print on , Section B, Page 1 of the New York edition with the headline: Hate Messages in Myanmar Get Long-Awaited Response https://www.nytimes.com/2018/04/09/business/facebook-myanmar-zuckerberg.html?mtrref=undefined 3/3