Furthermore, accounts connected to the Royal
Thai Army (RTA) were suspended by Twitter in
2020. The accounts promoted content in favor of
the government and the RTA while targeting highprofile people in the political opposition (Twitter
Safety 2020).
It is harder for direct messaging platforms
to employ the same measures to track and
identify mis- or disinformation, due to the
private nature of direct messages. However,
there have been a few situations where action
was taken against controversial content.
South Korea’s KakaoTalk has been known to take
action when users report criminal activities (Jun-suk
2019). Telegram has also made some attempts to
regulate questionable content by disabling certain
groups when detecting, for example, pornography
or religious extremism. It will typically give the
group administrators time to rectify the situation,
after which the group will be reinstated (Guest,
Firdaus, and Danan 2021). In 2017 the government
of Indonesia partially blocked Telegram due to
content linked to terrorism and radicalism. The
founder of Telegram, Pavel Durov, met officials from
the Ministry of Communication and Information
Technology in Jakarta and pledged that Telegram
would have a direct line with the government
of Indonesia to address their requests, thereby
speeding up the process. After this, the Indonesian
government assented to lifting the ban (Reuters
2017). Furthermore, WhatsApp has stated that they
regularly delete fake accounts in Indonesia (Potkin
and Costa 2019).
WORKING WITH FACT CHECKERS,
CONTENT MODERATORS, AND OTHER
THIRD PARTIES
Asia is home to a vast variety of different cultures
and languages. Dealing with information disorder is
a difficult task, and when combined with the added
challenge of understanding the local context of
each country that platforms operate in, it becomes
even more daunting. Consequently, platforms have
taken measures to collaborate with certain third
parties and, in particular, with fact checkers.
In April 2018, Facebook announced a partnership
with Rappler and VERA Files for a third-party factchecking program in the Philippines, which aimed
to prevent false news from spreading on the social
I N FO R M ATI O N D I SO R D ER IN THE GLOBA L SOUTH
media platform. Rappler and VERA Files, which
have been certified by the Poynter Institute’s nonpartisan IFCN, work as third-party fact checkers
to review news stories on Facebook, check the
facts involved, and rate the accuracy of the stories
(Magsambol 2018). Similarly, in Malaysia, Facebook
launched a third-party fact-checking program in
partnership with Agence France-Presse (AFP) in
June 2019 (Malay Mail 2019).
These partnerships are part of Facebook’s
global third-party fact-checking program, where
the social media giant partners with independent
third-party fact checkers who are certified through
the IFCN in order to fight the spread of mis- and
disinformation and provide people with more
reliable information. The program has since
expanded to encompass more than sixty languages
around the world, including several locations
in Asia (Meta Journalism Project 2021). Sumon
Rahman spoke about Facebook’s third-party factchecking program with us. He noted that Facebook
had provided Fact Watch with training and with
access to CrowdTangle, a tool which can be used
to analyze content on the platform. CrowdTangle
makes it easier for fact checkers to access and
generate content (interview, 2021).
In Taiwan, the direct messaging application LINE
has taken measures to counteract mis- and disinformation by partnering with local fact-checking
organizations. LINE has formed partnerships with
the Taiwan Fact Check Center and Cofacts, which
enabled it to create the program LINE Fact Checker. This allows users to report messages and inquire
whether they are true or false (Deck and Elliott
2021). LINE Fact Checker is a part of LINE’s digital
accountability project, which involves collaboration with both the government and third-party fact
checkers (Lange and Lee 2020).
One of the main challenges that other messaging
platforms such as WhatsApp and Signal face when
attempting to remove harmful content lies in the
fact that these platforms are encrypted to protect
the privacy of users. If implemented by other direct
messaging platforms, a program like LINE Fact
Checker would go a long way in circumventing the
barrier raised by end-to-end encryption.
WhatsApp has taken measures to check the
flow of mis- and disinformation by providing
contact numbers for the IFCN chatbot and local
IFCN fact checkers who are collaborating with
WhatsApp. This enables users to check information
if they believe it to be inaccurate or suspicious.
The numbers includes contact numbers for the
Anti-Slander Society (Mafindo) in Indonesia;
Asia – 2 0 9
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