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142.
In October 2021, a former member of Facebook’s Integrity Team submitted a
sworn whistleblower declaration to the SEC. It stated, inter alia:
At Facebook, … there’s no will to actually fix problems, in
particular if doing so might reduce user engagement, and therefore
profits….
Any projects Facebook undertakes under the banner of charity or
community building are actually intended to drive engagement….
Internet.org, Facebook’s scheme to provide Internet to the
developing world, wasn’t about charity…. Inside the company,
the dialogue was that this is about gaining an impenetrable
foothold in order to harvest data from untapped markets.
Through Internet.org, which provided Facebook at free or greatly
reduced rates in key markets, Facebook effectively became the
Internet for people in many developing countries…. [Facebook
executives would] say ‘When you are the sole source for the
Internet you are the sole source for news.’
Facebook executives often use data to confuse, rather than clarify
what is occurring. There is a conscious effort to answer questions
from regulators in ways that intentionally downplay the severity of
virtually any given issue….
An[] example of their playbook played out in the wake of the
genocide of the Rohingya refugees in Myanmar, a country where
Facebook was effectively the Internet for most people, and where
the long-isolated population was vulnerable to information
manipulation. Facebook executives were fully aware that posts
ordering hits by the Myanmar government on the minority
Muslim Rohingya were spreading wildly on Facebook, because
it was being reported in the media and multiple aid-organizations,
as well as major, top-tier reporters who used to call the company
when they discovered early on that the genocide was being
accommodated on Facebook. It was clear before the killing even
started that members of the military junta in Myanmar were
directing this activity. But, when the violence of the early stages of
the Myanmar government-directed genocide metastasized and the
murders were unmistakably being directed on Facebook, I was
instructed to tell the media, “We know now, and we finally
managed to remove their access, but we did not have enough
Burmese-speaking moderators.” This part was true; there was only
one Burmese translator on the team of moderators for years, in the
same period when the communications apparatus grew by leaps
and bounds. But the issue of the Rohingya being targeted on
Facebook was well known inside the company for years. I
refused to deploy the approved talking point.
Later, after widespread public blowback forced the company to
hire a human rights group to conduct an independent review,
Facebook’s policy manager Alex Warofka released a statement
with the typical Facebook ‘mea culpa’ response: ‘We agree that we
CLASS ACTION COMPLAINT
60
Case No. __________________