and it was clearly being used to prop up an authoritarian regime
with an egregious record on human rights.
1
2
The Azerbaijani network used the same tactic that was seen in
Honduras—thousands of Facebook Pages set up to look like user
accounts—but instead of creating fake likes, the Pages were used
to harass. Over one 90-day period in 2019, it produced
approximately 2.1m negative, harassing comments on the
Facebook Pages of opposition leaders and independent media
outlets, accusing them of being traitors and praising the country’s
autocratic leader, President Ilham Aliyev, and his ruling party, the
YAP.
3
4
5
6
7
Facebook did not employ a dedicated policy staffer or market
specialist for Azerbaijan, and neither its eastern European nor
Middle Eastern policy teams took responsibility for it. Eventually
Zhang discovered that the Turkey policy team was supposed to
cover the former Soviet republic, but none of them spoke Azeri or
had expertise in the country. As of August 2020, Facebook did not
have any full-time or contract operations employees who were
known to speak Azeri, leaving staff to use Google Translate to try
to understand the nature of the abuse.
8
9
10
11
12
Facebook did not take down those fake accounts or Pages until more than a year after Zhang
13
reported them.45
14
E.
Facebook’s Algorithm Has Successfully Radicalized Its Users
15
70.
By prioritizing hate speech and misinformation in users’ News Feeds, training
16
users to produce ever more extreme and outraged content, recommending extremist groups, and
17
allowing its product to be exploited by autocrats, Facebook radicalizes users and incites them to
18
violence.
19
71.
As Chamath Palihapitiya, Facebook’s former vice president for user growth, told
20
an audience at Stanford Business School: “I think we have created tools that are ripping apart the
21
social fabric of how society works … [t]he short-term, dopamine-driven feedback loops we’ve
22
created are destroying how society works … No civil discourse, no cooperation[,]
23
misinformation, mistruth. And it’s not an American problem…” 46
24
25
26
45
Id.
46
27
28
James Vincent, Former Facebook exec says social media is ripping apart society, THE
VERGE (Dec. 11, 2017), https://www.theverge.com/2017/12/11/16761016/former-facebookexec-ripping-apart-society.
CLASS ACTION COMPLAINT
26
Case No. __________________