numbers of people using e-commerce. This factor will also grow more slowly than e-commerce
value. It is assumed here that these two underlying factors, growth in people using e-commerce and
growth in businesses using e-commerce to sell online will keep in step.
2.3.3
Provision of State and Region-based e-commerce hubs
While micro and small businesses are already using social media to sell their products on an informal
basis, the formalisation of such e-commerce using e-commerce platforms selling standardized highquality products with terms and conditions that provide consumer protection will be important for
their future growth and the overall development of e-commerce in Myanmar. Local experience,
training and support will enable these conditions to be met. Therefore, the strategy will establish ecommerce hubs in States and Regions that will provide access to the necessary digital infrastructure,
training and support coupled with local mentors and local developers who can advise new adopters
amongst businesses in the locality. The business focus of each hub will depend on the local business
environment.
By 2023, every State and Region will have at least one e-commerce hub to support the local
development of e-commerce businesses.
These e-commerce hubs will provide advice related to existing B2C and B2B platforms and access
to infrastructure and services developed by the private sector and through Government funded
sector-specific B2B platforms.
2.3.4
Provision of sector-specific e-commerce services
There are already a number of retail e-commerce marketplaces operating in Myanmar. The need for
additional retail marketplaces is not apparent. However, these existing marketplaces may not support
all retail sectors, local producers particularly in rural and more remote States and Regions, and micro
and small retail businesses. The strategy will provide support for local producers and areas of the
country that are not covered by such marketplaces, and for micro and small businesses. Therefore,
the strategy will ensure that:
By 2023, Myanmar businesses in key sectors selling to consumers can use e-commerce as a
channel to market through the use, wherever possible, of commercial e-commerce
marketplaces. These marketplaces will be supported through the State and Regional ecommerce hubs.
Sector specific e-commerce marketplaces are needed to encourage B2B e-commerce. Government
will evaluate which sectors and size businesses need supporting and tender for services to be
provided for each. These sector specific B2B e-commerce platforms will be rolled out through the
E-commerce Hubs, with specialist support available and given. They will supplement existing ecommerce platforms, not compete with them and they will build on initiatives already under
development by NGOs and others. Therefore, where a commercial or NGO-driven e-commerce
website or service with broadly similar functionality is already present, any action by Government
will be designed as an enhancement not as a competing platform. Therefore, the strategy will ensure
that:
A preliminary set of B2B e-commerce platforms that may be considered for implementation is
shown in Table 2-1.
Table 2-1: Proposed B2B e-commerce marketplaces
Product
Market
Technology
Benefit
Agricultural
inputs including
those used for
horticulture,
livestock, arable
Family
farms and
small farms
USSD coded
applications
for
GSM
mobile
phones
Enable family farms and other small farms to purchase
and pay for agricultural inputs online and have them
delivered to their farm.
This would provide access to a wider range of suppliers
and hence there would be additional competition in the
supply of these products, leading to lower prices, better
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