Executive Summary To Social Media Platforms, Telecommunication Companies, and Other Businesses Operating in Myanmar „ Ensure business practices in Myanmar adhere to human rights standards, including the UN Guiding Principles on Business and Human Rights, particularly with regards to avoiding, mitigating, and addressing adverse human rights impacts; „ Make sure that business operations/products do not facilitate hate speech or incitement of violence; „ Consider the adverse human rights impacts that may directly or indirectly result from operat- ing in Myanmar and conduct due diligence to mitigate any risks; if operations cannot ensure adequate human rights protections, withdraw operations from the country to ensure they do not contribute to further harm and avoid being complicit in abuses; „ Rigorously and independently monitor speech that calls for or incites unlawful activity in accordance with international laws and standards, preserving digital copies of such content for the eventual use by domestic or international accountability mechanisms, including the Independent Investigative Mechanism for Myanmar, International Court of Justice, and International Criminal Court; „ Provide digital literacy training for Myanmar users and consult with local CSOs and HRDs, par- ticularly with those advocating for protection of human rights and monitoring hate speech, to combat and respond effectively to new hate speech trends; „ Provide CSOs assistance in countering efforts aimed at de-escalating violence and hate speech; „ Publish company policies and standards in easy-to-read formats and/or short videos in local languages; „ Be transparent on how content is flagged for removal from online platforms, including regu- larly publicly available Myanmar-specific data on removed content and distribution trends of online hate speech that is readily available in Burmese; and „ Hire more content moderators who are fluent in Burmese and other ethnic languages that possess an understanding of hate speech and human rights, and are committed to protecting ethnic and religious minorities. 9