Facebook’s Civil Rights Audit that are not so-designated by the Southern Poverty Law Center or Anti-Defamation League) and in some ways civil rights groups feel that Facebook’s designations are under inclusive. Of course, even if a group is not formally designated, it still must follow Facebook’s content policies which can result in the removal of individual posts or the disabling of Pages if they violate Community Standards. In other words, an organization need not meet Facebook’s definition of a hate organization for the organization’s Page to be disabled; the Page can be disabled for containing hate symbols, hate content, or otherwise violating Community Standards. However, for the very same reasons that Facebook designates and removes whole organizations, civil rights groups contend that piecemeal removal of individuals posts or even Pages, while helpful, is insufficient for groups they think should be removed at the organizational level. In addition, while Facebook announced in 2019 that searches for white supremacist terms would lead users to the page for Life After Hate (a group that works to rehabilitate extremists), the report also found that this redirection only happened a fraction of the time — even when searches contained the words “Klu Klux Klan.” Facebook indicates that the redirection is controlled by the trigger words selected by Facebook in collaboration with Life After Hate and that “Klu Klux Klan” is on the list and that should have triggered redirection. The Auditors are heartened that Facebook has already begun an independent evaluation of its redirection program and the Auditors encourage Facebook to assess and expand capacity (including redirecting to additional organizations if needed) to better ensure users who search for extremist terms are more consistently redirected to rehabilitation resources. The TTP report also noted how Facebook’s “Related Pages” feature, which suggests other pages a person might be interested in, could push users who engage with white supremacist content toward further white supremacist content. While Facebook indicates that it already considers a page or group’s history of Community Standards violations in determining whether that page or group is eligible to be recommended to users, the Auditors urge Facebook to further examine the impact of the feature and look into additional ways to ensure that Facebook is not pushing users toward extremist echo chambers. At bottom, while the Auditors are encouraged by some of the steps Facebook is taking to detect and remove organized hate, including white nationalist and white separatist groups, the Auditors believe the company should be doing more. The company has not implemented the Auditors’ specific recommendation that it work to prohibit expressly – even if not explicit – references to white nationalist or white separatist ideology. The Auditors continue to think this recommendation must be prioritized, even as the company expands its efforts to detect and remove white nationalist or separatist organizations or networks. In addition, the Auditors urge Facebook to take steps to ensure its efforts to remove hate organizations and redirect users away from (rather than toward) extremist organizations efforts are working as effectively as possible, and that Facebook’s tools are not pushing people toward more hate or extremist content. 6. COVID-19 Updates Facebook has taken a number of affirmative and proactive steps to identify and remove harmful content that is surfacing in response to the current COVID-19 pandemic. How COVID-19 is handled by Facebook is of deep 52