Facebook’s Civil Rights Audit census interference policies. The teams bring together subject matter experts from across the company — including employees in threat intelligence, data science, software engineering, research, community operations and legal. Facebook reports that having these fully dedicated teams in place allows them to: (1) conduct real-time monitoring to find and quickly remediate potential harm, including content that violates the company’s policies on voter suppression or hate speech; (2) investigate problems quickly and take action when warranted; and (3) track trends in adversarial behavior and spikes in volume that are observed on the platform. Facebook’s 24/7 detection and enforcement is further supplemented by its Election Operations Center (“EOC”) (formerly known as the war room), which allows for increased coordination and rapid response when content volumes and escalations are higher than normal (e.g., in the days leading up to a presidential primary election). The EOC was assembled during this election cycle for each democratic presidential debate and has been in operation for all primary elections. The company has used the debates and primary season to refine playbooks and protocols for improved operations. Prior to COVID-19 EOC personnel would come together in the same physical rooms, but since the outbreak Facebook has shifted to a virtual model, where the same teams coordinate in real-time by video conference. Facebook asserts that the groundwork laid prior to COVID-19 (e.g., playbooks and protocols) have been important in ensuring that remote work conditions have not had a negative impact on the EOC’s effectiveness. (ii) New Partnerships. To enhance its elections and census operations and resources, Facebook has also created new partnerships. On the census side, Facebook has been working closely with the Census Bureau to help ensure a fair and accurate census, sharing information during weekly calls to discuss emerging threats and to coordinate efforts to disrupt attempted census interference. Facebook has also partnered with the Census Bureau, civil rights groups, and non-profit organizations with expertise reaching under-represented communities to allow for increased monitoring and reporting of Facebook content that appears to violate the company’s census-related policies. Facebook provided these partners with tools and training to enable them to monitor the platform in real time for census interference and suppression, and flag content that may violate Facebook’s policies for review by Facebook’s operations team. Facebook has a similar program of partnership on the voting side—partnering with voting rights and election protection organizations and outfitting them with training and Facebook tools that allow partners to conduct platform-wide searches, track content spreading online, and flag potentially violating content. Content flagged by these partners as violating can then be reviewed by trained reviewers at Facebook. Facebook has expanded this program for 2020, extending the opportunity to participate to more than 30 voting rights and election protection groups. As stated in the 2019 audit report, Facebook continues to engage with secretaries of state, elections directors, and national organizing bodies such as the National Association of Secretaries of State and the National Association of State Election Directors. Facebook works with these offices and organizations to help track 24

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