Task 14. Commercial banks support 14.1 Drafting of briefing plan Training is supplied to commercial banks participating in CBM-NET. It is planned to conduct briefings at CBM facilities, to be carried out either at Bank HQ in Naypyidaw, or at the more accessible Yangon. Basic logistics, however, also suggest that all three Nay Pyi Taw, Yangon, and Mandalay hubs may conduct briefings. As with CBM internal training plan provision (13.1), the consultants will involve bank staff in planning briefings to the commercial banks. 14.2 Briefing materials preparation Briefing materials are planned the same as for CBM users (13.2). The consultants and CBM are to cooperate on this. The consultants will provide the draft of documents, the bank staff will review it, and finally the consultants will reflect review comments on it and finalize it. 14.3 Support for briefing meetings Briefing meetings, for the same reason as bank internal briefings, shall be given by the consultants. To aid communication with the participants, support from senior officers of CBM is envisaged. Also from development vendors as necessary to construct the demo environment (preparation of system partition used in the commercial banks briefings, data sets etc) 14.4 Support for testing with FIs The following support work is assumed, when the connection test with FIs and the running test that FIs will participate in. STP function will be launched in Phase2, therefore the STP connection test via network will be executed between systems in FIs and CBM-NET. This test is organized by CBM; however, consultant will support CBM on the briefing to FIs, some arranges related the test and etc. And, the running test that FIs will also participate in will be supported by consultant as same as the connection test. Task 15. Maintenance / operation support 15.1 Maintenance / operation plan CBM has the basic manuals for system operation and maintenance for operating current system environment. These manuals are prepared in Phase1 under the supports of the consultants. AHRD which has the responsibility of IT system operation has enhanced the organization and members after Phase1, however, they are still on the way to acquire the knowledge for system operation and management, and new staffs are not having enough experience on IT system operation and management. As same as Phase1, CBM must create the plan for post start-up (1) maintenance items; (2) maintenance structure, (3) service contents, (4) division of roles, and (5) contracts with contractors. As noted previously, the AHRD of CBM still does not have enough capacity to prepare these items for service. The consultants will therefore prepare the necessary items, and advance the plan while taking appropriate advice. 13