2. Objective of Soft Component Merely constructing, supplying, and showing how to operate an ICT system does not ensure its continuous usage. The first objective of the Soft Component is to ensure a smooth start-up of the system by CBM, into an autonomous and sustainable utilization and operation status. The immediate objective is to ensure operational, technical, and stable start-up of the system which will be launched in April 2020, by 1) preparing the manuals, 2) conducting trainings, 3) conducting explanations and trainings for commercial banks who are the actual users of the system, and 4) supporting the setup of a sustainable operation and maintenance of the system even after the completion of the grant aid assistance, i.e. after the entry into service of the system. Business changes rapidly depending on the new legislatures, the status of the economy etc. And also, as the system must evolve in response to any additional business demands and technology progress, etc. the Soft Component will also aim to create an environment where the initial basic structure of the ICT system at the entry into service will be sustainably maintained. 3. Soft Component Deliverables Smooth start-up of CBM-NET will be ensured by conducting the Soft Component in response to the 2nd Development. In light of the objectives mentioned above, concrete deliverables from the Soft Component will be as follows: 1) Preparing the manuals Based on laws and regulations and the institution of CBM, a detailed business plan is required to enable precise and efficient business operations. The assured quality and quantity of the manuals makes for appropriate usage and operation of the CBM-NET in response to the 2nd Development. 2) Training (tutorial / user education) Officers of CBM are provided with training of sufficient quality and quantity to become capable to conduct the business utilizing the system appropriately; 3) Commercial bank support Users at the commercial banks are provided with training of sufficient quality and quantity to become capable of conducting the business utilizing the system appropriately. 4) Maintenance & operation support Operational plans for the running of the system after start-up are developed and utilized. 4. Evaluation of deliverable completion Soft Component deliverables are broadly divided into quantitative and qualitative as follows: 4.1 Quantitative effect (1) Smooth start-up of the System 2