Table 3-34 Categories of operation and maintenance cost 1 Category Description Operation • Fee for the operational work for infrastructure as provided support cost for by IT Vendor for supporting operation work of CBM infrastructure personnel. • Engineers from IT vendor support and help system operation and conduct maintenance work of CBM personnel. • Work includes support for operations for a cause analysis of problems related to system infrastructure, support for the operation for fixing the problems related to system infrastructure, etc. 2 Applications • maintenance cost for Fee for technical support and solution work for issues on applications provided by IT vendor. • Engineers from IT vendor support and help system developed operation and maintenance work of CBM personnel related applications to the applications. • Work includes support for operations for a cause analysis of problems in applications, support for operation for fixing the problems in applications, providing fixed modules for the applications, etc. 3 Hardware and • Fee for maintenance support for hardware products software (server, storage, network equipment etc.) provided by product hardware product vendors and software product maintenance (framework, middle ware, operation system) provided by cost software product vendors. • Service includes providing parts (hardware), fixed modules and update modules (software), using call center support, etc. • Some software may not be used without paying an annual fee because the fee includes authorization for use. • Products include servers, storages, network equipment, OS, virtualization SW, middleware, framework, package software, SW for operational functions like data backup, etc. 104