of trainings, hands-on operation training using CBM-NET terminals and business flows for real business operation were provided to CBM staffs instead of lecture programs by a trainer. In phase2, the same kind of training programs are assumed to provide to CBM staffs. 13.2 Training materials preparation Consultants will support the preparation of materials for the trainings which are planned in 13.1. Basically, drafting the documents is assumed to be done by the consultants because of the small number of CBM staff, although this work is assumed to be done with CBM. On the other hand, it is very important for the CBM staffs to engage this work as much as possible because of improvement of maturity for the business operation. Therefore, CBM staffs are assumed to review the documents which are drafted by consultants. Materials Table 5-6 Materials for Training Pages Workloads (MM) Training Scenario, Data 300 6.9 (*estimated based on the reference in Phase1.) 13.3 Training-related logistics support Joint training is planned for either Bank HQ at Nay Pyi Taw, or at the more accessible Yangon. Moreover, as it would be difficult for serving bank officers at manager level to take leave of absence for some days, some follow-up at branch level will be needed. Selection for training, contents of training, preparing the venue, preparing the trainer etc. should be the task of CBM, but the consultants must confirm whether the preparations are complete and issue preparation instructions to CBM. The consultants also undertake to support the request by the developer to prepare access to the system (test environment) from the training venue. 13.4 Providing the training programs Training is delivered to the user departments of CBM; Payment & Settlement Department (hereinafter “PSSD”), Currency Management Department (hereinafter “CMD”), Foreign Currency Management Department (hereinafter “FMD”), and Administration and Human Resource Development Department (hereinafter “AHRD”) which is the department of system management, etc. Training uses the materials produced at 13.2, but briefings require knowledge of CBM’s business systems, related financial business, and the specifications of this system. Duties at CBM are carried out horizontally, and often the officer only knows his own business area, so the trainer’s instructions may fall on stony ground. Therefore, the consultants need the support of CBM officers in finding suitable training staff who can communicate effectively with the training participants. Also, onsite support at each branch, while vital, needs the active participation of all related parties to follow through. 12