3.4 Project Operation Plan 3.4.1 Operation and Maintenance Structure System operation after go-live is assumed to be performed mainly by AHRD members of CBM. Daily system operation and monitoring are carried out by AHRD members. When a problem occurs, the AHRD member identifies the location of the problem, sends inquiries to the appropriate vendor, and receives the necessary support for problem solving. According to the contract with CBM, the vendor provides technical support and product maintenance services (product maintenance services are provided as the scope of this project for five years after the purchase of equipment) to support system operation. Regarding the maintenance operations after this project, it is assumed that maintenance work is carried out by local personnel as much as possible and involvement of Japanese engineers is minimized in efforts to reduce the system operation cost. 3.4.2 Operation and Maintenance Cost 3.4.2.1 Composition of Operation and Maintenance Cost Cost for operation and maintenance of the ICT system will incur from the handover of system to CBM. Under the current timetable, operation and maintenance cost will incur after the completion of project. The operation and maintenance cost consists of four categories. They are operation support fees for infrastructure, application maintenance fees for developed applications, hardware and software product maintenance fees, and network usage fees for MPT. 103