Final Report Chapter 11 Conclusions and Recommendations On the one hand, Myanmar has many diverse issues common to developing countries with regard to its telecommunications networks; on the other, attention should be paid to the fact that the country has distinctive issues arising from the specific nature of its politics and the resulting specific nature of how its telecommunication networks have been developed. In implementing this project, failure to pay sufficient attention to this fact and to take appropriate measures may nullify all efforts made in the project. Taking this into consideration, the points to note are set out clearly as follows, in line with one of the latest management strategy review methods, management resource analysis: 1) Human resources: In implementing this project, no insufficiency has been found in the total number of MPT employees but there are quite a few issues in terms of their expertise, quality and technical level. The level of knowledge of equipment on the part of the field staff varies. As a result, the individual employees’ knowledge and memory can have a great effect on how equipment is designed, constructed, operated and maintained. For example, at the Long Distance Division, there are some engineers who have the technical capability to operate and maintain the existing construction equipment, but the number of such engineers is not adequate and there is a poor balance in the workloads of individual engineers. We will not go into detail here, since these issues have already been described in Chapter 8; but personnel must be offered opportunities to acquire new technologies if this issue is to be resolved. The suppliers and consultants are expected to provide training relating to the equipment and systems to be introduced under this project, and the results of such training sessions should be monitored. In addition, in view of the fact that many MPT employees in positions of authority have not had sufficient opportunity to acquire a general knowledge of digital technology, in order to resolve this issue it will be necessary in the long run to develop human resources. To this end, offering support for the improvement of training centers as well as support through technical cooperation projects will be highly effective. This will be discussed later. 2) Telecommunication network and service: It can be said that the physical objects involved in this project are the telecommunications networks and the telecommunications services offered via those networks. As has already been mentioned, the existing telecommunications networks of MPT have a complicated configuration and plenty of unsolved quality-related issues. These issues, however, can be mitigated to a certain degree by using the NOCs and OPECs to be introduced under this project. Still, these issues cannot be fully resolved by means only of the technology or systems to be introduced under this project; superior management and advice will also be required. It is expected that consultants and independent experts will be able to offer the required management support and advice, while support via technical cooperation projects will also be effective. 3) Financial resources: 11-3