Final Report Chapter 11 Conclusions and Recommendations As has already been mentioned, no particular problems have been found in the current funding of MPT. Up to now, however, MPT has not made much investment in network development and rural areas, as a result of which MPT has become an operator that is vulnerable to a sudden increase in subscriber numbers. If no reforms are made to improve the situation, MPT will continue to be an instable corporation. It is essential, therefore, to continue to pay attention to how MPT is reforming its financial management, and to offer the necessary advice. 4) Information: Currently, information is not shared appropriately within MPT. One reason for this is that MPT has a vertically-structured organization of 5 technical divisions/departments. For the implementation of this project, we have recommended that a Project Management Unit (PMU) be organized to resolve this issue. In addition, monitoring and the provision of advice should be carried out regularly to ensure that the PMU functions effectively. 5) Knowledge management: Knowledge management at MPT is less extensive than information management. For example, it is often found that maintenance of equipment for existing optical cables consists of dealing with breakdowns on an ad hoc basis, as a result of which operation is very complicated. Even MPT employees do not have an accurate understanding of which equipment is currently functioning. In addition, as can be seen from the fact that no records have been kept of important parameters such as transmission loss of fiber-optic cables and optical transmission systems, there are many more matters that require improvement. Furthermore, equipment manuals and system configuration drawings are often not kept and maintained on site. In order to improve this situation, in terms of the soft component to be introduced under grant aid, it is planned to offer MPT employees lectures and workshops in order that “the divisions/departments of MPT might have a shared awareness of some common rules for the planning, design and implementation processes needed to secure a certain level of quality in the facilities and equipment to be added to or introduced, and for the preparation of drawings and technical documents.” It is essential to confirm that the targeted outcomes have been achieved appropriately and that such outcomes are disseminated throughout MPT. In order for knowledge management to be implemented widely at MPT so as to improve management efficiency, it is necessary to promote the spread of knowledge in the form of experts’ activities and awareness-building activities through technical cooperation, in addition to the above specific training sessions. 6) Organization: MPT does not possess adequate marketing and service/customer development functions, as it has enjoyed a monopoly in the provision of telecommunications. In order to improve the 11-4