4 However, such complaints focus on the implementation of the OECD Multinational Guidelines and do not result in sanctions or fines against the company. D. Relevant International Standards and Guidance on Stakeholder Engagement and Grievance Mechanisms Relevant International Standards:  UN Guiding Principles on Business & Human Rights (especially Principles 29-31)  IFC: PS 1 – Assessment and Management of Environmental and Social Risks and Impacts Guidance on Stakeholder Engagement:  European Commission, “ICT Sector Guide on Implementing the UN Guiding Principles on Business & Human Rights”  IFC, “Stakeholder Engagement – Good Practice Handbook for Companies Doing Business in Emerging Markets”  Shift, “Conducting Meaningful Stakeholder Consultation in Myanmar” Guidance on Grievance Mechanisms:  European Commission, “ICT Sector Guide on Implementing the UN Guiding Principles on Business & Human Rights”, particularly part 3.VI  IFC, “Good Practice Note: Addressing Grievances from Project-Affected Communities”  Access, “The Forgotten Pillar: The Telco Remedy Plan”  European Union Agency for Fundamental Rights (FRA) “Access to Data Protection Remedies in EU Member States”  FRA, Ongoing Project: “National Intelligence Authorities and Surveillance in the EU: Fundamental Rights Safeguards and Remedies” CHAPTER 4.9: STAKEHOLDER ENGAGEMENT & GRIEVANCE MECHANISMS 253 4.9