4 Chapter 4 OPERATIONAL-LEVEL IMPACTS In the following Chapters: The following chapters present the analysis and findings from a range of existing ICT activities in Myanmar, recognising that impacts are often very context-specific and importantly can be avoided or shaped by (good and bad) company practices. The information presented draws from desk and field research in 13 locations across 6 regions where ICT activities are underway. 217 Each chapter present common operational-level impacts that are relevant to ICT activities, divided according to 10 key issues in Myanmar: Chapter 4.1 Freedom of Expression and Censorship Chapter 4.2 Hate Speech Chapter 4.3 Privacy Chapter 4.4 Surveillance and Lawful Interception Chapter 4.5 Cyber-Security Chapter 4.6 Labour Chapter 4.7 Land Chapter 4.8 Groups at Risk Chapter 4.9 Stakeholder Engagement & Grievance Mechanisms Chapter 4.10 Conflict and Security Each Chapter features sections on: A. B. C. D. Context (national and international) Field Research Findings Recommendations on each of the 10 issues for ICT companies International Standards and Guidance on each of the 10 issues. MCRB has also published a list of ongoing ‘linked’ initiatives in Myanmar connected to the ICT sector and human rights that it will endeavour to keep updated to provide information on relevant initiatives and potential partners or sources of information for ICT companies. 217 See Annex A for further information and a map of locations visited. 120 PAGE CHAPTER 4: OPERATIONAL-LEVEL IMPACTS