Settlement of disputes 50. Service license holders (a) May submit the dispute to the regulator if a dispute arises in operation of a telecommunication service business or in supplying network facilities and the dispute cannot be settled by the people in dispute. (b) May submit the dispute to the regulator if a dispute arises in obtaining network services in order to have access to and interconnection with network facilities. 51. The regulator shall negotiate the submission by service license holders under section 50 or negotiate the dispute if the dispute harms the interests of the people even if the dispute is not submitted to the regulator. 52. a. Anyone who is not satisfied with the ruling by the regulator under section 51 (1) If it is a matter relating to telecommunications technology, he or she may appeal to the ministry within 30 days of issuance of the ruling; (2) If it is a matter not relating to the telecommunication technology, he or she may claim relief and rights for his or her grievance at the relevant law court under the existing laws; b. The Ministry (1) May investigate the appeal under subsection (a)(1) if necessary; (2) May approve, amend or repeal the ruling of the regulator. c. Anyone dissatisfied with the ruling of the Ministry may appeal to the board of appeals within 45 days in accordance with the procedures. Chapter XV Universal service obligation 53. The Ministry may direct the regulator to formulate plans to expand the telecommunications infrastructure and enhance telecommunications service in the underserved areas so as to enable people to have access to telecommunications service. 54. The Ministry shall set up and administer a universal service fund for universal telecommunication service activities. 55. Using the funds raised under section 54, the Regulator shall administer when universal service requirements are fulfilled. 56. The Regulator shall define the following matters with the approval of the Ministry: (a) Define underserved areas; (b) Set universal targets to fulfill basic communication requirements for the benefit of the people; (c) Set universal service obligations of the license holder to fulfill basic communication requirements for the benefit of the people. Chapter XVI www.FreeExpressionMyanmar.org