platform algorithms have been implicated in
spreading inflammatory content during ethnic
conflicts.73
Although the causal relationship between exposure to algorithmically curated content and
changes in political attitudes or behavior is not
fully established, algorithmic curation appears to
exacerbate existing polarization in societies with
weak institutions, limited media literacy, and deep
ethnic or religious cleavages. Even if platforms do
not create these divisions, they can intensify them
by making emotionally charged content more
visible than content encouraging compromise or
mutual understanding.
Algorithmic curation is not the only way AI shapes
public discourse. As citizens, journalists, civil servants, and analysts increasingly draft, summarize,
and reason with the same chatbots—most of them
trained abroad—the range of positions people
express may narrow toward whatever those models treat as default. Controlled experiments show
that exposure to opinionated language models
can shift users’ own expressed views,74 that groups
writing with a shared model produce less diverse
text,75 and that the same flattening appears in creative output.76 These are short-term effects measured in experiments; whether they aggregate into
societywide homogenization is not established.
But the possibility matters most where pluralism,
rather than consensus, is what holds a fragile political settlement together. In such settings, homogenization is a risk distinct from disinformation,
and addressing it points toward supporting a plurality of models so that no single foreign-trained
system becomes the default voice in a national
public sphere.
These challenges are especially salient in lower-
income countries because platforms have made
limited investments in content moderation. For
instance, Meta provides content moderation for
only a fraction of the world’s 7,000 languages.77
When AI systems trained predominantly on
high-resource languages make decisions about
content in more regional or local languages like
Amharic, Burmese, or Swahili, the error rates are
predictably higher and result in both underdetection of hate speech and overflagging of legitimate
discourse.
Polarization limits citizens’ willingness to process
information that contradicts their group identity.78
Consequently, in contexts with significant societal
divisions, algorithmically amplified polarization
can make cooperation across groups even more
difficult; weaken institutional accountability; and
erode trust in government, media, and expertise.
However, recent evidence suggests that low-cost
interventions can reduce susceptibility to misinformation. In South Africa, biweekly fact-checks
delivered via WhatsApp over six months improved
citizens’ ability to identify new misinformation,
particularly when they received financial incentives to review those fact-checks.79 In Mexico,
simply providing voters with accurate information about local government performance during
the COVID-19 pandemic backfired: Providing
voters with unfavorable information about relative COVID-19 cases and deaths increased the
vote share of incumbent candidates.80 A short
antipolarization message delivered alongside the
same information reversed the backlash, restoring the link between performance and electoral
accountability.
If governments can identify which citizens are
susceptible to which messages, they can target
disinformation and curtail it instead of disseminating it. Conversely, governments can use concerns about disinformation to justify expanded
surveillance. This interaction means that the
individual dynamics described earlier may compound in contexts in which institutional checks
on both surveillance and information manipulation are weak. But even when governments are
well intentioned, cybersecurity risks may pose
challenges to their efforts, which can perpetuate
mistrust in AI.
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