most shared posts between September and November 2018 were inaccurate or misleading,
exposing its two million followers to misinformation (S. P. and S. Bansal, 2019). Alt News
discovered The India Eye had links with Silver Touch, the private firm linked to fake accounts
on Facebook and Instagram. It is also claimed that Silver Touch created the NaMo app itself
(Patel & Chaudhuri, 2019).The India Eye’s Facebook page was taken down by Facebook and
is part of a wider propaganda network linked to Silver Touch (Gleicher, 2019).
Organizational Capacity and Resources
Networks of paid workers and volunteers disseminate disinformation across social media,
responding in real time to political developments. The organization of propaganda efforts
appears to be both centrally coordinated and volunteer-run. India’s vast size and regional
politics means that propaganda efforts are geographically coordinated. There is evidence of
specific regional cells, such as the Gujarat Congress IT cell’s ‘Cyber Army’ (@DFRLab, 2019),
the BJP Delhi IT cell, and the BJP’s fifty-member team in an office in Bangalore
(Niranjankumar, 2018). A former troll said that he was given a half-dozen Facebook accounts
and eight cell phones as part of a three hundred-person team in a BJP IT cell (Riley et al.,
2018).
Alongside paid workers, individuals can volunteer to assist in ‘WhatsApp Group Management’,
being ‘active on Facebook & Twitter’ or ‘Content Creation’ among others, according to a
volunteer sign-up form (Niranjankumar, 2018). There is a blurring of attribution between paid
IT cell workers and volunteer movements. The former head of the BJP IT cell, Arvind Gupta,
said in 2016 that neither the party nor IT cell had ever encouraged trolling and that online
support came from a grass-roots movement (Riley et al., 2018). Relying on volunteers and paid
workers allows the blurring of boundaries between campaigning, trolling and propaganda.
Political parties used Facebook to target political advertisements at voters. Following the
takedown of fake accounts in April 2019, according to Facebook the INC-linked accounts spent
US$39,000, and the BJP-linked accounts spent US$70,000 from 2014 to 2019 in political
advertisements (Gleicher, 2019). However, since 21 February 2019, when Facebook began to
track political advertising, the total spending for political advertisements in India totalled 103
million rupees, approximately US$1.5 million (Goel & Frenkel, 2019). There is a lack of
transparency on who is amplifying political advertisements; while the top three advertisers in
India were all aligned with the BJP’s election agenda, none explicitly disclose their affiliation.
Table 3: Cyber Troop Capacity in India
Team Size
Resources
Spent Activity Levels
(USD)
Coordination
Capacity
Measure
Multiple teams
ranging in size
from 50-300
people
$1.5 million on political Permanent, Increases Medium levels of
Mediumadvertisements.
around political events coordination between High
Contracts with several (e.g. elections)
cyber troops.
firms for unknown
Geographically
amounts.
organized.
Source: Authors’ evaluations based on data collected. Blank spaces indicate no evidence was found.
Government and Private Responses
There have been several public and private initiatives designed to curb the spread of lowquality information online. Fact-checking has been an important response and several media
organizations, such as BOOM (Boom Live) and Alt News, have been established to verify
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