The Platform Question: Power, Accountability and Global South
To quote Sonia Reverter:
“We feminists have learned that the struggle to destabilize the
patriarchal system requires large, but also small proposals;
collective projects, but also personal ones. Because patriarchy is
a system that organizes and acts on both the macro and micro
levels, we must respond with feminist actions on all fronts. The
reorganization of the symbolic is perhaps the heaviest of the
tasks to be carried out, because the burden of the symbolic
is massive for the human constitution, both individually and
collectively.” (Reverter, 2013, p.458)
Adopting a feminist stance in the face of the crisis of content
moderation on platforms involves analyzing the issue in a
situated way, recognizing the impact that large platforms have
on people’s lives, and how precariousness, inequality, and class
intersect with outsourcing, to outsource opaque work for which
we must demand the highest ethical standards of operation.
To do this, we need open data, comprehensive reports, and
external audits carried out by civil society organizations,
international human rights organizations, and academia,
which study the variables involved in content moderation in an
intersectional manner, as well as its implications for the lives
of its workers. It is not possible for technological advances to
serve only to increase capital, while preying not only on the
earth, but also on the bodies of those who face the worst of
Endnotes:
It is not possible
for technological
advances to serve
only to increase
capital, while
preying not only
on the earth, but
also on the bodies
of those who face
the worst of the
internet.
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[1] In 2018, the company operated under the name Facebook, Inc. The name
change to Meta Platforms, Inc. took place in October 2021 as a way to expand
the brand into the metaverse, including the WhatsApp, Instagram, and Oculus
platforms, among others.
The Platform Question: Power, Accountability and Global South
[4] Chile and gender-based violence on the internet, experiences of cis
and trans women in digital spaces https://amarantas.org/wp-content/uploads/2020/08/informe-proyecto-aurora.pdf
[5] Ananías, C. Vergara, K. et al (2023). Digital gender-based violence in Chile: a
study during the COVID-19 pandemic. Sexuality, Health, and Society, (39).
https://doi.org/10.1590/1984-6487.sess.2023.39.e22306.a.es
[6] Newton, C. (June 19, 2019). Bodies in seats. The Verge. https://www.theverge.
com/2019/6/19/18681845/facebook-moderator-interviews-video-trauma-ptsd-cognizant-tampa
[7] Dalfó, L. P. (May 6, 2025). The lawyer for Meta’s content moderators: “They
have anxiety, post-traumatic stress, and some are in psychiatric hospitals.”
Ediciones EL PAÍS S.L. https://elpais.com/espana/catalunya/2025-05-06/
el-abogado-de-los-moderadores-de-contenidos-de-meta-tienen-ansiedad-estres-postraumatico-y-alguno-esta-ingresado-en-un-psiquiatrico.html
[8] Farah, H. (2023, December 21). Diary of a TikTok moderator: ‘We are the
people who sweep up the mess’. The Guardian. https://www.theguardian.com/
technology/2023/dec/21/diary-of-a-tiktok-moderator-we-are-the-people-whosweep-up-the-mess
[9] ‘It’s destroyed me completely’: Kenyan moderators decry toll of training of
AI models https://www.theguardian.com/technology/2023/aug/02/ai-chatbot-training-human-toll-content-moderator-meta-openai
[10] Paul, K. (2024, August 15). Meta struggles with moderation in Hebrew,
according to ex-employee and internal documents. The Guardian. https://www.
theguardian.com/technology/article/2024/aug/15/meta-content-moderation-hebrew
[11] Derechos Digitales. (2024). Helplines to address cases of gender-based
violence in digital environments: Monitoring and trends in Bolivia, Brazil, and
Ecuador. https://www.derechosdigitales.org/wp-content/uploads/LineasAyuda-ESP.pdf
[2] Interview conducted in 2018 with Melissa Gutiérrez, OCAC communications
director, for the report “Lazos activistas en red, el ciberfeminismo chileno”
(Activist Network Ties, Chilean Cyberfeminism), authored by me.
[3] Falcó, O. (September 13, 2025). Eva Cruells: “Digital gender-based violence
is normalized as if it were bar talk, but it can have an impact as serious as
physical assault.” Diario Público. https://www.publico.es/mujer/violencia-machista/violencias-machistas-digitales-normalizan-conversacion-bar-pero-pueden-tener-impacto-grave-agresion-fisica.html
A Big Tech Accountability in Content Moderation with Feminist Perspective
A Big Tech Accountability in Content Moderation with Feminist Perspective
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