The Platform Question: Power, Accountability and Global South The Platform Question: Power, Accountability and Global South CHAPTER 2 A Big Tech Accountability in Content Moderation with Feminist Perspective By Karen Vergara On June 12, 2018, the meeting “Online Safety for Women” was held in Buenos Aires, Argentina, organized by Facebook[1] and managed through the company’s Security Policy and Programs Management for Latin America. The event brought together more than thirty Latin American organizations, mostly feminist, linked to the defense of human rights and the prevention of gender-based violence facilitated by technology. The oneday event was presented as a space for knowledge exchange and network strengthening, along with the presentation of Facebook’s female team in the area of Trust & Safety. The event passed quickly, with endless presentations by the company and little space for civil society organizations to express their concerns and showcase their work. This highlighted the tensions inherent in the relationship between technology corporations and feminist organizations: while the former appealed to grandiloquent discourses of social responsibility and security at this meeting, the latter demanded structural changes to the platforms that would effectively address the multiple forms of violence faced by women and dissidents in the digital space, as well as greater transparency in the functioning of their reporting and complaint models. As an NGO, we documented some of the main needs of civil society organizations and activists at that meeting, which we summarize briefly in the following points: • • 30 A Big Tech Accountability in Content Moderation with Feminist Perspective Real content moderators: a specific team to address the main complaints related to digital sexual violence, genderbased violence facilitated by technology, and other types of events with a high emotional and digital impact. Reporting, complaint, blocking, and usage tutorial channels that incorporate the Spanish language, as well The event “Online Safety for Women” highlighted the tensions inherent in the relationship between technology corporations and feminist organizations. A Big Tech Accountability in Content Moderation with Feminist Perspective 31