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4. How Meta manages and governs human rights work Training Meta employees How we build at Meta is as important as what we build. Our human rights training gives employees a better understanding of their responsibilities and the knowledge and skills needed to fulfill them. Bigger than Meta: Human Rights, our training launched in 2022, highlights the potential and actual real-life impacts of Meta’s services, policies, and business decisions on human rights. It seeks to promote a human rights mindset in our day-to-day work, encouraging respect for human rights to the benefit of all who use our services. The training complements Meta’s civil rights training, which was launched in July 2022 and centers on the principles of non-discrimination, justice, and fairness. Appeals and access to remedy At Meta, we strive to provide pathways for stakeholders to report concerns, for Meta to review them, and for Meta to provide remedy and remediation consistent with UNGP 31. Meta maintains multiple grievance pathways, identified in the Code of Conduct and in the Help Center on platforms and apps, including an appeals process to the first-of-its-kind Oversight Board. When content is removed, we notify users and clearly identify pathways for content removal decisions to be appealed. Data regarding removal decisions and other aspects of policy enforcement are published through the Transparency Center. For more information, see our first annual Human Rights Report. Oversight Board The Oversight Board is a unique, industry-leading effort to respect the right to free expression. It provides the public with a mechanism to make additional appeals to an external body. In 2022, Meta underscored its commitment to the Oversight Board by approving a new threeyear, $150 million grant to the Oversight Board Trust. This enables the Board to continue operating as a separate, independent entity. The Oversight Board makes fully independent content moderation decisions and recommendations about content policy, services, and operations. In 2022, the Oversight Board published 12 decisions; nine of these overturned Meta. These decisions covered content in a wide range of countries, including Colombia, Ethiopia, Afghanistan, Croatia, Sudan, India, and the United States. Issues included the depiction of graphic violence in the content of a military coup, mention of Human rights report 11

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Human rights report - Insights and actions 2022

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META

Date Published: Sep 20, 2023

Abstract: This is Meta’s second annual Human Rights Report, covering the calendar year 2022. It demonstrates how we are living up to the commitments made in our Corporate Human Rights Policy, which is based on the United Nations Guiding Principles on Business and Human Rights (UNGPs). The report shows how we are building on our work to respect human rights, how we assess potential impacts that could be linked to our services, and what we are doing to mitigate these risks.

Over the years, Meta’s services and apps have helped grassroots movements grow rapidly, challenge orthodoxies, advocate for rights, and in doing so, change the world. 2022 was no exception. As new challenges emerge, our human rights work evolves to address such issues as the use of our services in countries in conflict, threats to an open internet, and the rise of artificial intelligence.

We have strengthened our governance systems to advance our work toward respecting human rights across all our products and services. This includes continuing to empower the Oversight Board, which published 12 content moderation decisions and made 91 recommendations in 2022. Our efforts to strengthen governance also include training our employees. During the year, we launched human rights training titled Bigger than Meta: Human Rights company-wide.

In 2022, Meta passed its Global Network Initiative assessment, which included an examination of our policies and processes as well as eight specific illustrative case studies involving government takedown requests and data requests.

Human rights due diligence is central to our Corporate Human Rights Policy. In this report, we disclose key findings from our Comprehensive Human Rights Salient Risk Assessment (CSRA) and provide an update on our implementation of the recommendations borne of the due diligence work.

In 2022, we conducted the CSRA in partnership with Business for Social Responsibility (BSR), an independent organization with expertise in human rights. The analysis identified eight potential salient risks as highest priority, based on UNGP criteria. These were 1.) Freedom of Opinion and Expression; 2.) Privacy; 3.) Equality and Non-Discrimination; 4.) Life, Liberty, and Security of Person; 5.) Best Interests of the Child; 6.) Public Participation, to Vote, and to Be Elected; 7.) Freedom of Association and Assembly; and 8.) Right to Health. The assessment found that the potential risks relating to how Meta delivers our services and profit models are varied and nuanced.

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Human rights report - Insights and actions 2022

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