Following indicators will be measured during the running test period: The aim will be to improve the indicator values compared with the start and the end. Target of the indicator values will be set in consultation with the stakeholders, at the start of running test period, aiming at a level where business can be achieved without difficulty (CBM-NET). • Reduction of the number of business operation errors (which are the number of incorrect data inputs that are corrected by reverse transaction inputs; overall business mistakes, which are found and adjusted by multiple checking procedures are not counted.) • Reduction of the number of system operation mistakes (2) System continuity The status of manual preparation and training delivery are measured as indicators. The manuals are expected to be prepared prior to the entry into service of the ICT system. However, even in the case where some part of the manuals is not prepared in time, entry into service may be deemed appropriate under condition that the consultant determines that this incompletion is already being addressed (e.g. documentation is delayed but running test results confirm that operation can be conducted without any concerns for utilization). In such cases, the unachieved issues will be addressed as part of CBM’s autonomous program of continuous technical improvement. • Status of manual preparation Target: In order to run CBM-NET daily operation continuously, the minimum set of manuals (NB1) is specified, and the preparation status of the necessary manuals is reported. (NB 1): status that manuals for cheque truncation, fund management (MMK), fund management (foreign currency), credit and collateral management, bond management, bond transfer, common business operations for CBM, and disaster recovery Indicator: Manual preparation status = number of prepared manuals / total number of manuals to be prepared • Status of training Target: Adequate trainings and briefings are conducted for the bank officers identified in CBM and in commercial banks as the users of the ICT system. At CBM this means at least 2 officers from each branch or HQ where there is a department that either operates or uses the system for business. In the case of the commercial banks, this means at least 2 officers from each branch using CBMNET. Indicator: Status of training = number of officers trained / total number of officers to be trained. • Understanding of the training Target: officers of CBM and the commercial banks properly understand the training and briefing they have been given. Responses to the CBM-NET basic outline’s 5 stage evaluation (1. Completely understood; 2. Mostly understood; 3. Basically understood; 4. Some parts not understood; 5. Not understood) (NB 2) must be 3 or above. (NB2) Questionnaire evaluation items and evaluation parameters are to be reappraised during the period of operation Indicator: Check understanding by questionnaire. 3