3.2.4.7.2 Training Plan While the training plan will be detailed in the planning phase of the management guidance, the following is the outline of the training plan. The training will be coordinated and conducted as a part of soft component with support from the application vendor and the infrastructure vendor. The practical On-the-Job training (OJT) to the personnel assigned by CBM during implementation of the project will be also included. (A) Variety of training courses The consultant will conduct training for business process including following functions based on business manuals.  ISO 20022  STP  LSF/Queuing  ACH  Cheque truncation  Alert/Dashboard  DR operation  User Authentication  Interface with subsystems  Infrastructure (servers, networks, datacenter, etc.) (B) Training type  Basic lecture  Hands on training with actual system operation 3.2.4.8 Soft Component Plan 3.2.4.8.1 Soft Component Other than the training that the applications and equipment suppliers will provide, technical support for ensuring smooth operation of CBM-NET will be required. Soft components of the project will therefore be included in the terms of reference for the 94