Final Report Chapter 8 Project Implementation Plan facilities and equipment to be added to or introduced, and for the preparation of drawings and technical documents.” It is also essential to confirm that the above-mentioned targeted outcomes have been achieved appropriately and that such outcomes are disseminated through MPT. (2) Organizational change at Auto Phone Division The organizational change shown below has been proposed with respect to the framework for the implementation of construction works (construction design, construction, construction management and testing) and for maintenance and operation. Specifically, the Auto Phone Division currently separated into a local line unit and an exchange switch unit, but under the proposed change these units will be integrated so that the Auto Phone Division has a service unit and a technical human resources unit. This can be considered an organizational change to provide the “marketing function and service/customer development function” described in Section 5.3.5 as being a challenge in the improvement of the telecommunications service. It can be considered a new organizational plan looking ahead to privatization. The planned organizational structure is shown in Fig. 8.1-3. It will be necessary, however, to closely monitor the results of this kind of organizational restructuring process. CE/Director Service Management & Development Resource Management & Development (Dy. CE/Dy. Director (Dy. CE/Dy. Director) Marketing & Sales Customer Care & Project & Logistics Analysis (EE) Service Solution (EE) (EE) Network & Switching Research & Development Maintenance (EE) and Follow up (EE) Source: Hearing survey from MPT employees Figure 8.1-4 Proposed New Organizational Structure of Auto Phone Division 8.2 O&M and Management In the preceding Section 8.1 Project Implementation Plan, the shortage of human resources needed to implement this project has already been noted. It can easily be imagined that there will be a shortage of operating/maintenance and management personnel following the implementation process. With regard to the shortfall in human resources for operation and management, hearing surveys and discussions were held with the management and field-level employees at MPT. 8.2.1 O&M and Management at Present MPT The present situation of O&M and Management in MPT is pieced out by hearings from several main organizations. 8-14