Contents EXECUTIVE SUMMARY ................................................................................. 8 RECOMMENDATIONS .................................................................................... 14 14 23 29 31 33 34 35 To the Government of Myanmar To ICT Companies To CSOS, Human Rights Defenders and the Media To Development Partners / Home Governments To Investors in Myanmar’s ICT Sector To Users Annex to the Recommendations: Lawful Interception and Government Access to User Data – The Characteristics of Rights-Respecting Models CHAPTER 1: INTRODUCTION ...................................................................... 41 CHAPTER 2: ICT GOVERNMENT INSTITUTIONS, POLICIES & LEGAL FRAMEWORKS ............................................................................................... 54 CHAPTER 3: SECTOR-LEVEL IMPACTS ...................................................... 85 CHAPTER 4: OPERATIONAL-LEVEL IMPACTS .......................................... 119 ICT-Specific Impacts: 4.1 Freedom of Expression 4.2 Hate Speech 4.3 Privacy 4.4 Surveillance and Lawful Interception 4.5 Cyber-Security 121 139 151 165 180 Other Impacts Relevant to the ICT Sector: 4.6 Labour 4.7 Land 4.8 Groups at Risk 4.9 Stakeholder Engagement & Grievance Mechanisms 4.10 Security and Conflict Each Chapter features sections on: • National Context • Field Research Findings • Recommendations to Companies 189 208 222 237 254 CHAPTER 5: CUMULATIVE-LEVEL IMPACTS ............................................ 265 ANNEX A: BACKGROUND ON SWIA METHODOLOGY............................... 271 3

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