protection rules that outlines regulations for businesses and organizations in how to process, collect and
store individuals’ data and establishes rights for citizens and means for redress.61
Prevention also includes the policies and technical initiatives of tech companies that impact the prevalence
of weaponization on social media platforms, such as the development of company community standards,
product updates that promote feedback mechanisms or the improvement of practices to remove inauthentic
accounts. Civil society-led advocacy activities to influence either regulations or technology company
practices also contribute to prevention. Many of these activities and the relationships required to promote
prevention are relatively novel for international humanitarian, development and peacebuilding organizations.
Monitoring, detection, and assessment of threats
A wide variety of stakeholders, from intelligence organizations to civil society activists, play a role in threat
monitoring, detection and assessment. However, these activities have not traditionally been a central
concern of most international humanitarian, development and peacebuilding organizations. Activities under
this category include information and threat mapping, the development of open-source rumor monitoring and
management systems, identification and analysis of online hate speech, and social network monitoring,
analysis and reporting.
An example of creating and facilitating a misinformation monitoring and management system is the Sentinel
Project’s Una Hakika program in Kenya’s Tana Delta. The program was designed to counter rumors that
contributed to inter-ethnic conflict by creating a platform for community members to report, verify and
develop strategies to address misinformation.62 Using another strategy, PeaceTech Lab’s Hate Speech
Lexicon workstream seeks to identify and analyze online hate speech in specific contexts.63 In South Sudan,
for example, PeaceTech Lab worked with local citizens and experts over time to develop a series of
monitoring reports that outlined hateful speech and provided predictions for future conflict based on online
hate speech.
Building resilience to threats
Building resilience, or increasing the ability of societies to resist weaponized social media’s worst impacts,
includes both online and offline responses and aligns with traditional aspects of peacebuilding and conflictsensitive development or humanitarian action. Strategies for building resilience to the impacts of social
media include training in digital media literacy, general awareness-raising campaigns on the ways in which
social media can be weaponized and general social cohesion building. The Digital Storytelling initiative in Sri
Lanka is an example of a combined approach that seeks to build skills in citizen storytelling to balance some
of the polarized online rhetoric, while also increasing digital literacy within communities to be more
responsible consumers of online information.64
Peacebuilding organizations have developed a range of tools and strategies to build social cohesion within
and between communities in or at risk of conflict, as well as between communities and government
61 EU Data Protection Rules. https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protectionrules_en
62 “How It Works: Una Hakika.” Sentinel Project. https://thesentinelproject.org/2014/02/17/how-it-works-una-hakika/
63 Combating Hate Speech. PeaceTech Lab. https://www.peacetechlab.org/combating-online-hate-speech-main
64 Digital Literacy Project. https://www.linkedin.com/school/digitalstorytelling/about/
MERCY CORPS
The Weaponization of Social Media: How social media can spark violence and what can be done about it
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