The Platform Question: Power, Accountability and Global South
The Platform Question: Power, Accountability and Global South
Data Privacy
Globally, online dating platforms collect and process highly
personal and sensitive user data, which can include personal
identifiers and interests, device metadata, precise location
data, demographic information like religious and political
beliefs, and sometimes biometric and financial data.12 They
often collect additional data through social media integration13
and user behaviour like swiping habits and frequency of app
use.14
While access to some of this data can support user experience,
many dating platforms share data with third parties for
targeted advertising.15 A Mozilla Foundation study of 25 dating
applications popular across North America and Europe found
that 80% of them may share or sell user data to third parties
for advertising.16 A 2020 report by the Norwegian Consumer
Council found that popular dating platforms like Grindr, Tinder
and OKCupid share sensitive personal information, including
their users’ exact location, sexual orientation, political beliefs,
etc., to third parties.17
A 2020 report by
the Norwegian
Consumer Council
found that popular
dating platforms
like Grindr, Tinder
and OKCupid share
sensitive personal
information,
including their users’
exact location,
sexual orientation,
political beliefs, etc.,
to third parties.
42
Often, users are unaware of the nature and extent of such data
sharing. Many platforms’ privacy policies do not clearly disclose
data-sharing practices,18 and these clauses often remain
hidden within obscure and dense terms of service. Often, the
privacy policies do not mention details of these third parties,
and even in the few cases where company names are explicitly
provided, users must read the privacy policies of these third
parties to truly comprehend how they process their personal
data.19 Studies on privacy policies across platforms and regions
have found that users pay little attention to them, and that
these policies fail to provide meaningful consent, often on
account of complex legalese and information overload.20
In the EU, much of the data collected by dating platforms
falls within what the General Data Protection Regulation
(GDPR) recognises under a “special category”, requiring explicit
consent for collection and processing, as it may heighten
risks of discrimination and infringe on fundamental rights of
citizens.21 In the Indian context, the personal data of users on
online dating platforms has been particularly vulnerable in the
absence of a data protection law, which, while enacted two
years ago,22 has still not been enforced. Further, users in India
Platform Accountability in Online Dating
are less likely to benefit from additional safeguards accorded
to sensitive personal data even after the Digital Personal Data
Protection Act 202323 comes into force, given the absence of a
separate category of protection for sensitive personal data.24, 25
Moreover, India’s data protection framework does not specify
mechanisms for obtaining granular consent, unlike other major
data protection frameworks across the globe,26 forcing users
to either share all requested data or entirely forgo services.
This becomes all the more relevant as several dating platforms
are integrating AI, in addition to complex matching algorithms,
within their services in the form of chatbots,27 picture selection
tools, and profile or messaging feedback.28 However, the use
of personal data for AI features often leads to the sharing of
data with third parties. For instance, recently, the European
nonprofit noyb filed a complaint with the Austrian Data
Protection Authority against Bumble’s processing of personal
data for its AI Icebreakers feature, which relies on OpenAI’s
ChatGPT to aid users in starting conversations.29
In the past, the US Federal Trade Commission (FTC) filed a
petition for information about a data-sharing deal between
the Match Group’s OkCupid and Clarifai AI that enabled the
training of facial recognition software without users’ knowledge
or consent.30 Without adequate data security safeguards
and consent mechanisms, privacy violations through data
breaches and illicit data sharing can expose users to risks like
identity leaks, surveillance, and reputational harm.31 Women
and marginalised communities face disproportionate risks
from data breaches.
A 2023 study by Cybernews revealed that it was possible32
for hackers to triangulate users’ almost real-time locations by
retrieving the last known location ID of any OkCupid user.33
This vulnerability could have exposed women to stalking and
sexual violence, and endangered members of the LGBTQIA+
community.34 Dating platforms can also facilitate surveillance
of sexuality in jurisdictions where homosexuality is criminalised.
For instance, in Cairo, police officers detained a man simply for
having downloaded same-sex dating apps on his phone.35 In
India, despite the decriminalisation of homosexuality,36 queer
individuals continue to face stigma and violence, with queer
men reporting assaults, robberies, and blackmail through
threats of being outed on platforms like Grindr.37 Further,
Platform Accountability in Online Dating
India’s data
protection
framework does not
specify mechanisms
for obtaining
granular consent,
unlike other major
data protection
frameworks across
the globe, forcing
users to either share
all requested data
or entirely forgo
services.
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