pandemic and elections. A concerning development
is the hiring of freelancers to help disseminate
disinformation on platforms. We also discuss the
criticism that has been levelled at platforms for the
way that they have responded to the problem of
information disorder.
POLICIES AND GOVERNANCE
Companies have introduced certain policies to
regulate the type of content that can be shared
on their platforms. In the case of Facebook,
these policies are explained under its community
standards. On TikTok, it takes the form of community
guidelines. These guidelines and standards outline
the types of content that are not allowed on the
relevant platform as well as the actions that will be
taken in the event of content policy violations.
Most companies have introduced policies that
directly target information disorder. Examples
would be Facebook’s policies against “inauthentic
behaviour” and “false news” (Facebook 2021a;
Facebook 2021b), Twitter’s “synthetic and
manipulated media” policy (Twitter Help Center
2021), and TikTok’s and YouTube’s “misinformation”
policies (YouTube Help 2021; TikTok 2020).
However, we will not be describing these policies
in detail, as it is outside the scope of this report.
As an additional measure, TikTok has localized
content moderation guidelines for individual SouthEast Asian countries by appointing local content
moderators. The platform has also appointed a
Safety Advisory Council for the Asia-Pacific region
(Bettadapur 2020a; see also Oliver 2021).
South Korean messaging app KakaoTalk
has stated that it will impose temporary or
permanent restrictions on users whose activities
fall under the “prohibited activities” described
in the Kakao Operation Policy. These include
restrictions on messaging, posting, and chatroom
use, or restrictions from using the platform at all
(KakaoTalk 2021b). Some examples of “prohibited
activities” include posting any content that “violates
human dignity, incites violence, and instigates
discrimination or prejudice due to reasons that
include an individual’s place of origin (including
country and region), race, appearance, disability or
illness, gender, gender identity, sexual orientation,
and other factors associated with an individual’s
identity”, uploading a posting “that is deemed
false among [sic] any postings that have form of
articles with name or title of press company,” and
attempting to “steal and disseminate personal
information” (KakaoTalk 2021a).
I N FO R M ATI O N D I SO R D ER IN THE GLOBA L SOUTH
REMOVING OR SUSPENDING CONTENT,
ACCOUNTS, PAGES, OR GROUPS
This is one of the most common actions taken
by platforms to combat information disorder.
Removals and suspensions sometimes occur as a
result of requests made by government agencies,
fact checkers, and other third-party organizations
such as news agencies. One such example is
when Facebook removed several pages and posts
targeting Rohingya Muslim
refugees in Malaysia after they
Facebook removed several pages
were flagged by Reuters in 2020
and posts targeting Rohingya Muslim
(Latiff and Ananthalakshmi
refugees in Malaysia after they were
2020). Similarly, Twitter removed
flagged by Reuters in 2020 (Latiff
795 fake accounts targeting the
West Papuan independence
and Ananthalakshmi 2020).
movement in Indonesia following
an investigation by Bellingcat.5
Platforms have also made a concentrated effort to
remove content that violates their own community
guidelines and policies.
Google and YouTube have taken down
content following government requests in, for
example, Singapore and Thailand. In 2017 the InfoCommunications Media Development Authority
of Singapore requested the removal of a video
entitled “Inside the Khilafah” from Google+. The
authority claimed the video was produced by ISIS
and advocated terrorism. The video was removed
for violating Google+ content policy (Google
Transparency Report 2021a). In 2020 the Thai
government sent three requests regarding the
removal of six technically manipulated (deepfake)
YouTube videos of King Rama X, during which the
content of the king’s public announcement was
altered. These videos were taken down, as they
violated YouTube’s community guidelines (Google
Transparency Report 2021b).
There have been other cases where platforms
took down content backed by government figures
and government entities. The banning of the
Myanmar military (Tatmadaw) and all militarycontrolled state and media entities from Facebook
and Instagram in late February 2021 was as a result
of events stemming from the military coup which
occurred on February 1, 2021 in Myanmar (Frankel
2021). Previously, Facebook had taken down a fake
account network managed by President Rodrigo
Duterte’s social media manager during his 2016
campaign in the Philippines. The accounts, on both
Facebook and Instagram, elevated the candidate
and attacked opponents (Gonzales 2019).
Asia – 2 0 8
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