Some information about these messages, such
as their authors, has also been made available. A
study by Privacy International, in partnership with
InternetLab and ELSAM (2021), points out that the
mechanisms in place are still not very efficient, and
that there is a lack of clarity about the countryspecific criteria for regulating advertising; there are
also disparities among nations with respect to the
timing of implementations.
One of Facebook’s measures that generated
controversy was the establishment of exceptions
and greater tolerance for political leaders. This occurred in several countries, such as the USA and
also Brazil. After several posts and live broadcasts
in which Brazilian President Jair Bolsonaro contradicted the guidelines established by health authorities, Facebook and Instagram took down the live
broadcast in which Bolsnonaro compared Covid-19
vaccines to contracting HIV/AIDS (Souza 2021).
Facebook has established a purportedly
independent oversight board, comprised of
researchers from different fields and equipped with
the prerogative to alter the moderation measures
taken, for the purposes of analyzing cases that
are deemed complex. One of the first decisions
announced in 2021 pertains to a post by Brazil’s
Federal Council of Medicine, in which it spoke
against lockdown as a measure to combat the
pandemic. The oversight board upheld Facebook’s
decision not to take any measures against this
post. During the review process, the Brazilian
organization InternetLab recommended measures
such as the application of a disinformation label
(Péricles and Santos 2021).
WhatsApp, a messaging app also controlled
by Meta, has invested in measures to limit the
potential for messages to go viral, such as
restricting the forwarding of messages that are
being reposted frequently. The company has also
established partnerships to deal with content
disseminated by electoral or health authorities.
Studies such as those by Chagas, Modesto, and
Magalhães (2019) and by Santos et al. (2019) illustrate how the platform was heavily used to disseminate disinformation during the 2018 Brazilian elections. Following a report in the newspaper Folha de
Sáo Paulo (Mello 2018) on the dissemination of bulk
messages containing false content during the elections, WhatsApp took down bot accounts engaged
I N FO R M ATI O N D I SO R D ER IN THE GLOBA L SOUTH
in bulk messaging (Valente 2018).
YouTube has adopted a policy to reduce the
spread of harmful disinformation and what it calls
“borderline content.” Channels that falsify their
identity and manipulate material (i.e. by editing it
to mislead users) are also banned. The platform has
begun removing content that violates its policies
on elections and, more recently, on the Covid-19
pandemic. It has also announced that it is offering
contextualized information from “authoritative
sources.” However, after banning the monetization
of videos associated with disinformation during the
pandemic, the company has gone back to allowing
this practice, collecting and paying content
creators who have profited off of disinformation
(Yahoo!Noticias 2021).
In its response to a survey that was conducted
as part of this research, Twitter affirmed that its
focus is not to determine whether information is
false or not, but rather to curb the potential harm
of misleading or deceptive content. The platform’s
actions include taking down fake accounts,
removing posts that contain certain types of
disinformation (e.g. health-related), and offering
context along with information. The platform also
has a policy to restrict manipulated media, such as
deepfakes. “With respect to preventive solutions,
we have sought to disseminate information
about media education in partnership with nongovernmental organizations in this field and more
broadly in the field of human rights,” the company
said in its answers to the survey.
A study by the Brazilian organization Coletivo
Intervozes (Barbosa, Martins, and Valente 2021)
analyzed the measures undertaken by platforms
to counter disinformation and concluded that
these measures are poorly structured, insufficient,
and generally adopted because of great societal
pressure and pressure from public authorities.
The study also found that these companies don’t
generally have their own structures in place to deal
with this issue, their rules are unclear and hard to
find, and they don’t adopt substantial solutions
that get to the root of the problem, which is in fact
associated with their business models.
The release of Facebook’s internal documents
in October 2020 and investigations by media
outlets have shown that, in terms of combating
disinformation, the company’s focus, which is
already weak, has been on English-language
content. An investigation by The Washington Post
(Valencia 2021) showed how not just Facebook but
also other platforms like YouTube have dealt feebly
with the issue of disinformation in Spanish, which
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