2020 GLOBAL INVENTORY OF ORGANIZED SOCIAL MEDIA MANIPULATION
Strategies, Tools, and
Techniques
Cyber troops make use
of a variety of strategies,
tools, and techniques to
spread computational
propaganda. Although
propaganda is not
new, the affordability
of social networking
technologies changes
the scale, scope, and
precision of how
disinformation is
transmitted.
These digital tools are constantly changing and adapting
alongside innovations in technology. We have identified
common
tools
and tactics used by cyber troops to
comparatively assess the threat landscape.
Account Types
Cyber troops use both real and fake accounts to spread
computational propaganda. These accounts can also be
"human curated" or make use of automation. Automated
accounts (sometimes referred to as political bots) are often
used to amplify certain narratives while drowning out others.
We found evidence of automated accounts being used in fiftyseven countries. An example of a highly automated cyber troop
campaign includes bots set up by various public institutions
in Honduras, including the National Television Station. These
accounts were all traced to a single IP address range in
Honduras, and pushed content designed to undermine the
public conversation (Cryst & Garcia Camargo, 2020).
Increasingly more common is the use of human-curated
accounts, which might use low levels of automation but also
engage in conversations by posting comments or tweets, or
by private messaging individuals via social media platforms.
Human-operated accounts have been found in seventynine countries. It is important to note that human-curated
accounts can be both real and fake. For example, in the United
States teenagers were enlisted by a pro-Trump youth group,
Turning Point Action, to spread pro-Trump narratives, as well
as disinformation about topics such as mail-in ballots or the
impact of the coronavirus (Stanley-Becker, 2020).
57
79
14
countries used automated accounts
countries used human-curated accounts
countries used hacked, stolen or impersonation accounts
Another type of real-human account includes hacked, stolen,
or impersonation accounts (including groups, pages, or
channels), which are then co-opted to spread computational
propaganda. However, these types of accounts make up a
small portion of account types involved in computational
propaganda. We have found only fourteen instances of hacked,
stolen, or impersonated accounts. One example includes a fake
Instagram profile that was created to impersonate Ali Karimli,
the leader of the Popular Front Party in Azerbaijan (Azerbaijan
Internet Watch, 2019).
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