can and should do more.’ I quickly realized that the company was giving a PR response to a genocide that they accommodated—that, I, working for Facebook, had been a party to genocide. This is what prompted me to look for another job. 189 1 2 3 143. Facebook’s subsequent actions prove that, for an investment amounting to a 4 miniscule portion of the company’s vast resources, 190 the company could have blocked much of 5 the hate speech against the Rohingya. In August 2018, Facebook posted on its website: 6 The ethnic violence in Myanmar has been truly horrific…. While we were too slow to act, we’re now making progress—with better technology to identify hate speech, improved reporting tools, and more people to review content. 7 8 Today, we are taking more action in Myanmar, removing a total of 18 Facebook accounts, one Instagram account and 52 Facebook Pages, followed by almost 12 million people. We are preserving data, including content, on the accounts and Pages we have removed.191 9 10 11 12 144. In December 2018, Facebook updated its blog to report that it removed an 13 additional “425 Facebook Pages, 17 Facebook Groups, 135 Facebook accounts and 15 Instagram 14 accounts in Myanmar for engaging in coordinated inauthentic behavior on Facebook…. [W]e 15 discovered that these seemingly independent news, entertainment, beauty and lifestyle Pages 16 were linked to the Myanmar military.”192 17 145. Rosa Birch, head of Facebook’s Strategic Response Team, told NBC in 2019 that 18 “the team worked on a new tool that allows approved non-governmental organizations to flag 19 problematic material they see on Facebook in a way that is seen more quickly by the company 20 than if a regular user reported the material. ‘It sounds relatively simple, and something that we 21 22 23 24 25 26 27 28 189 Emphasis added. 190 Between 2011 and 2017, Facebook reported revenues of $115,357,000,000 and net income of $34,893,000,000. Facebook: annual revenue and net income 2007-2020, STATISTICA RESEARCH DEPARTMENT (Feb. 5, 2021), https://www.statista.com/statistics/277229/facebooksannual-revenue-and-net-income/. 191 Removing Myanmar Military Officials From Facebook, FACEBOOK NEWSROOM (Aug. 28, 2018), https://about.fb.com/news/2018/08/removing-myanmar-officials/ (emphasis added). 192 Id. CLASS ACTION COMPLAINT 61 Case No. __________________