Social media newsfeed algorithms can directly affect how much
social feedback a given post receives by determining how many
other users are exposed to that post. Because we show here that
social feedback affects users’ outrage expressions over time, this
suggests that newsfeed algorithms can influence users’ moral
behaviors by exploiting their natural tendencies for reinforcement
learning…. [D]esign choices aimed at … profit maximization via
user engagement can indirectly affect moral behavior because
outrage-provoking content draws high engagement….28
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In other words, if a user makes two posts—one containing hateful, outraged, and
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divisive content and one lacking such content—Facebook’s algorithms will show the hateful,
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outraged, and divisive post to more users. Consequently, the hateful, outraged, and divisive post
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is rewarded with more likes, shares, and comments. The user quickly learns that to obtain a
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reaction to his or her posts, he or she should incorporate as much hateful, outraged, and divisive
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content as possible.
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53.
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On October 5, 2021, Frances Haugen, a former Facebook product manager,
testified before Congress:
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The dangers of engagement based ranking are that Facebook
knows that content that elicits an extreme reaction from you is
more likely to get a click, a comment or reshare. And it’s
interesting because those clicks and comments and reshares aren’t
even necessarily for your benefit, it’s because they know that other
people will produce more content if they get the likes and
comments and reshares. They prioritize content in your feed so that
you will give little hits of dopamine to your friends, so they will
create more content. And they have run experiments on people,
producer side experiments, where they have confirmed this. 29
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54.
Recently leaked documents confirm Facebook’s ability to determine the type of
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content users post through its algorithms. After Facebook modified its algorithms in 2018 to
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boost engagement, “[t]he most divisive content that publishers produced was going viral on the
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William J. Brady, Killian McLoughlin, Tuan N. Doan, Molly J. Crockett, How social
learning amplifies moral outrage expression in online social networks, 7 SCIENCE ADVANCES,
no. 33 (Aug. 13, 2021), https://www.science.org/doi/10.1126/sciadv.abe5641. Posts were
classified as containing moral outrage or not using machine learning.
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Facebook Whistleblower Frances Haugen Testifies on Children & Social Media Use:
Full Senate Hearing Transcript, REV (Oct. 5, 2021),
https://www.rev.com/blog/transcripts/facebook-whistleblower-frances-haugen-testifies-onchildren-social-media-use-full-senate-hearing-transcript.
CLASS ACTION COMPLAINT
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Case No. __________________