“hate speech” and “counter speech” and, on the other, speech that might not but which was still
salient for these groups.
Section 2 of this paper describes our research process, including disruptions by COVID-19 that
prompted us to focus on case studies of speech as it unfolds on Facebook. Section 3 then
discusses findings related to the structure of interactions on Facebook and how these may
influence counter-speech on the platform. Section 4 presents some vocabularies of counterspeech that the research encountered. The paper then concludes with an Annex of examples
drawn from the research material, in order to support further research and concrete reflection on
the analysis discussed in sections two and three.
The findings in this paper should be taken as a starting point rather than definitive conclusions.
To highlight this fact our analysis is organized in three levels, presenting: 1) observations about
the research material; 2) the multiple, sometimes conflicting, plausible interpretations that could
explain these observations; and 3) their possible implications for the activities of practitioners
and researchers. While the distinctions between these three levels of analysis can blur at times,
we hope this presentation is useful for the reader. In order to support further research and
encourage concrete reflection on the findings, the paper also concludes with a series of annexes
of examples drawn from the research materials that illustrate the observations discussed in
Sections 3 and 4.
2. Research process
In developing this study, we sought to avoid some problems with orienting research towards the
category “hate speech” by instead focusing on the experiences of people who are often targeted
by such speech. This could encompass many social categories, which are often intersecting. To
give the research a manageable scope we decided to focus on people targeted for their status as
members of religious, ethnic, or LGBTQ communities. Our initial research plan involved two
phases of research. First: conducting one-on-one interviews and focus group discussions, with no
more than three to four people, in Yangon and three other cities, as a means to understand a
broader set of perspectives on: 1) the nature of speech that people from these communities find
concerning or objectionable, including aspects that may not normally be included within
definitions of “hate speech;” and 2) how they manage the fact that such speech is common in
general and what they do when they encounter it directly in their everyday lives. Second:
gathering texts in which members of marginalized communities utilized counter-speech in some
way, such as Burmese-language media coverage of events and social media posts and comment
threads.
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