Facebook’s Civil Rights Audit
than expected to compile a sufficiently large pool of qualified applicants to conduct a thorough and inclusive
hiring process. While Facebook has thoughtfully engaged with external voting rights and census advocates, the
Auditors believe that by not onboarding and embedding the consulting experts before the end of 2019, as was
originally planned, Facebook lost meaningful opportunities to integrate their guidance and advice into their
policy and enforcement decision-making process.
B. Response to COVID-19 Pandemic and Impact on Elections/Census
The COVID-19 pandemic has had a monumental impact on our country and the world, and will likely continue to
do so for some time. In addition to impacting lives, jobs, and our daily existences, the pandemic will have ripple
effects on elections, voting, and the census — the full implications of which are not yet certain. Accordingly, while
not a planned Audit Report topic, because of COVID-19’s potential impact on voting and the census, an update on
Facebook’s COVID response in these areas is warranted.
Impact on Voter/Census Suppression & Enforcement
As the pandemic spread, Facebook recognized the possibility of new forms of voter and census suppression relating
to the virus. Facebook focused resources on detecting such content and proactively provided content reviewers
with clear enforcement guidance on how its policies applied to COVID to ensure that violating content would be
removed. For example, Facebook took steps to ensure that content reviewers were trained to remove, as violations
of Facebook’s voter and census interference policies, false statements that the election or census had been cancelled
because of COVID-19.
Facebook has detected and removed various forms of suppressive content related to COVID, such as false statements
about the timing of elections or methods for voting or participating in the census. Facebook says that from March to
May 2020, it removed more than 100,000 pieces of Facebook and Instagram content in the US (a majority of which
were COVID-related) for violating its voter interference policies – virtually all of which were removed proactively
before being reported.
While Facebook closed many of its physical content review locations as a result of the pandemic and sent contract
content reviewers home for their own safety (while continuing to pay them), Facebook has made clear this shift
should not negatively impact its ability to enforce elections and census-related policies. Facebook indicates that
unlike some other policies, the content reviewers that help enforce Facebook’s elections and census policies include
full-time Facebook employees (in addition to contract reviewers) who are able to work remotely. Facebook’s
elections and census policies are also enforced in part via proactive detection, which is not impacted by the closing
of content review sites.
Because COVID-19 has resulted in changes to election times and voting methods, Facebook has focused on both
removing voting misinformation and proactively disseminating correct voting information. This includes providing
notices (via banners in News Feed) to users in areas where voting by mail is available to everyone, or where there
have been last-minute changes to the election. For example, when the Ohio Primary was postponed at the last minute
26