 4 See Chapter 4.3 on Privacy 4.9 Engagement on Freedom of Expression and Opinion Human Rights Implicated: Right to freedom of expression and opinion; Right to take part in cultural life and to benefit from scientific progress; Right to participate in public life Field Assessment Findings  See Chapter 4.1 on Freedom of Expression  See Chapter 4.2 on Hate Speech Engagement with Workers Human Rights Implicated: Right to freedom of association; Right to freedom of peaceful assembly; Right to form and join trade unions and the right to strike; Right to just and favourable conditions of work; Right to freedom of expression and opinion Field Assessment Findings  There was a general lack    of worker-management engagement in most companies across the ICT value chain, and only a few companies provided grievance mechanisms through which workers could raise complaints regarding their jobs and seek a resolution. At fibre factories, workers were unaware of their basic association and collective bargaining rights, for example understanding there must be a minimum of 30 members in a union. They did not feel the company would allow it even if it was acceptable under national law, and were concerned that joining a political party could also affect their jobs. Awareness of rights to wages and benefits varied considerably. Many workers admitted to a very low level of understanding of their rights vis-à-vis employers or the Government. There was also little to no information regarding labour rights or working conditions shared proactively by most companies with their workers, which will be important as a number of new labour laws, such as the Minimum Wage Law have recently come into force. See Chapter 4.6 on Labour. Grievance Mechanisms for Workers Human Rights Implicated: Right to freedom of association; Right to freedom of peaceful assembly; Right to form and join trade unions and the right to strike; Right to just and favourable conditions of work; Right to freedom of expression and opinion Field Assessment Findings  Unskilled workers tended not to raise workplace and employment related   complaints, such as unpaid or inadequate wages, poor health and safety (H&S) standards, or barriers to unionising because they were relieved to have a job at all. Workers at fibre factories were able to raise complaints at meetings or anonymously through a letter box system, but issues previously raised, such as deductions from daily wages and bonuses had failed to be addressed. Language barriers were a commonly reported problem between managers and workers. Researchers heard that workers were often unsure whether any complaints or issues they raised were properly reported to the managers responsible. CHAPTER 4.9: STAKEHOLDER ENGAGEMENT & GRIEVANCE MECHANISMS 245