Case 1:20-mc-00036-JEB-ZMF Document 22 Filed 09/22/21 Page 13 of 32
At the time of enactment, Congress viewed ECS and RCS providers as mail/package
delivery services. See Cong. Rsch. Serv., R46662, Social Media: Misinformation and Content
Moderation Issues for Congress (2021), https://crsreports.congress.gov/product/pdf/R/R46662.
This view failed to consider content moderation; mail/package delivery services have neither the
ability nor the responsibility to search the contents of every package. Yet after disinformation on
social media has fed a series of catastrophic harms, major providers have responded by taking on
the de facto responsibility of content moderation. See id. “The question of how social media
platforms can respect the freedom of expression rights of users while also protecting [users] from
harm is one of the most pressing challenges of our time.” HRIA at 3.
This Court is the first to consider the question of what happens after a provider acts on its
content moderation responsibility. Is content deleted from the platform but retained by the
provider in “backup storage?” 7 It is not.
b.
Deleted Content
7
“Deleted” means permanently unavailable to the user. The instant question concerns providerdeleted content, not user-deleted content. When a user permanently deletes content, it is generally
no longer accessible or recoverable. See Can I see deleted messages in Messenger?, Facebook,
https://www.facebook.com/help/messenger-app/540897679352879/?helpref=search (“No, you
can’t see deleted messages or conversations. Deleting a message permanently removes it from
your Chat list.”) (last visited Sept. 14, 2021); Delete or recover deleted Gmail messages, Google,
https://support.google.com/mail/answer/7401 (“When you delete a message, it stays in your Trash
for 30 days. After that time, it will be permanently deleted from your account and can’t be
recovered.”) (last visited Sept. 14, 2021). Permanently deleted content is also unavailable to law
enforcement, unless they obtained a formal preservation order prior to deletion. See Information
for
Law
Enforcement
Authorities,
Facebook,
https://www.facebook.com/safety/groups/law/guidelines/ (last visited Sept. 14, 2021). Given that
permanently deleted content by the user appears not to be retained by providers, the question of
whether user-deleted content is protected is likely a non-issue.
13