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Policy Brief No. 45
Toda Peace Institute
pressure. An article by Russell Brandom in The Verge notes that in 2018, a coalition of nonprofit groups came together to create the “Santa Clara Principles on Transparency and
Accountability in Content Moderation,” and Youtube’s long-standing policies were closer to
complying with the principles than Facebook’s.
Examples like these may argue for the impact of different company cultures. Again, though,
the companies have similar business models, so it could also be argued that the tech giants
are more similar than they are different. Youtube certainly has some of the same problems
and has taken many of the same actions as Facebook, including deplatforming and demonetisation. Along with other “recommendation engines” like Pinterest, Youtube has been
particularly criticised for failing to moderate what is going viral in its automated recommendation systems. A 2018 article (and mantra), “Free Speech Is Not The Same as Free Reach,”
is one of many relevant pieces by Renee DiResta in Wired magazine. Around the same time,
Zeynep Tufceki dubbed Youtube “The Great Radicalizer” in a New York Times op-ed. Youtube
recently announced that they are changing their recommendation algorithm in response to
these criticisms.
In some sense Google, too, can “deplatform” websites from its search results, although the
word means something different with Google because the search engine almost never hosts
content. If Google chooses not to offer a search result, that website still exists and can be
accessed directly, whereas when Youtube or Facebook deplatforms content, the content
cannot be accessed directly (though it might be re-uploaded by someone else). Hence, a
better verb for Google removing websites from search results might be “deindex.”
Google uses multiple forms of deindexing. Firstly, it can fully deindex a result: For instance,
Google normally removes porn from search results entirely (unless the user turns off
Google’s SafeSearch feature), and it also removes search results if it receives notice that
those results violate copyright.
Secondly, it can deindex the result from its Autocomplete feature. Autocomplete normally
activates when users are typing a search query, but Google’s policy states that it does not
show predictive text related to hate speech or violence (including self-harm).
Thirdly, Google can impose penalties. For instance, a “-50 search penalty” moves a website
50 slots in search results — so if it normally would be the third result in a given search,
instead it becomes the 53rd result. (The marketing website SearchEngineLand offers a guide
to these sorts of penalties and how they are levied.) Usually, these penalties are issued due
to technical problems with the website, or because the website’s creators tried to game
Google’s search algorithm in violation of Google’s policies.
Google penalties seem rarely used, if at all, for concerns related to the content itself, like
extremism or false news. However, there has been an uptick in full deindexing on other
platforms based on these concerns. In early 2019, Christina Caron at the New York Times
reported that Pinterest has deindexed vaccine-related content in response to anti-vaccine
activists. Although Google has not taken the same approach, it is worth understanding that
Google has these capacities, and also has pre-existing policies for using them.
To return to the Facebook comparison, a bigger difference between Google and Facebook is